Better Business BureauReviews of bbb.org

The BBB is owned by “businesses”. Why would a so called consumer organization have to allow a business approve or disapprove a review prior to publishing. We utilized their service for mediation with a contractor. The contractor agreed to terms during mediation, yet then recanted. Now, the BBB will not allow our complaint or review affect the business rating even though the business attempted to change the terms of the agreement. Since we would not accept the business’ revised terms outside of mediation, the BBB is defending the business and leaving them in good standing. The BBB is in no way a consumer protection organization.

the shirts I ordered off facebook a month ago from support@ 24hourservice.vip are to small. The company says even if I pay for express shipping they won't let me return them. That is not fair cause in just1 day or 14 hours I should be able to return. Yes I also do complain of the time face book takes to ship

Horrible . All I asked for was an itemized bill $ I got from an insurance company billing and threatening bill collection letter . Simply Sending me an invoice was too much for either one to figure out. Never got it for 3 months . After I wrote BBB. And talked forth and back with them and insurance company and got nothing from company in response to sending me an itemized bill And BBB couldn’t put 2 and 2 together that company never have a legit bill and we’re running and hiding and instead sided with them anyway. I can’t figure out who is more corrupt here. How can anybody go wrong concerning such a simple task. Neither of the 2 of them could accomplish such a simple task . I think they sided with them because they were nicer while I was more straight up simple and direct. Politically incorrect. Lol. It is about who is nicer not with who is cheating who they side with obviously. WOKE. Nouns not verbs. Lol. I also heard BBB gets money from big companies like this . I’m thinking it must have biased their decision. Wasn’t brains that did it , I know that for sure . BBB is on the take . Careful before you trust them . They Selling out to the highest bidder more than not , it is looking like. Just “ another” political organization disguised as neutral and looking out for EVERYBODY. I got case number if anybody wants to read it . Me asking for NOTHING BUT INVOICE OVER AND OVER AGAIN. Maybe they got bored or thought I was rude and was looking for me to be more nice open chatty and a more friendly social kind of contact. And experience . I don’t know , it is Northern California .So one can definitely not count that out. Either way Boat was missed here big time. They couldn’t figure simplest request out . SICK. Got to something else going on that doesn’t fit into basics. I don’t care to tell BBB what they did here They already know all about it. It’s just me that is in need of some explanation.

Hi, good advice how to handle nasty customers, answer 4 times exactly the same text not related at all to the complained, your customer will 4 times not agree, after 4 times BBB don't bother you anymore. is this not great ? And the people outside believe till now that BBB do something for them ;-)

They defame businesses without vetting proper complaints. Anyone can lie on your business and they will post it hoping u buy membership. e.g. a complaint about no business license, when I show my business license, they still post the lie. This is defamation as I have filed complaint to all regulatory

Total bull****. Does not answer phone calls. Automated phone system doesn’t even work. Brutal “bureau” if that’s what it is. The place should be closed forever.

We have been customers of American Home Shield for years. With each claim, of which were very few and minor, it was not without hoops to be jumped but, got resolution so I couldn't complain.... until.... our air conditioner went out last year. After the "covid shortage" of supplies of condensers was resolved we did get the air handler replaced but did pay "out of pocket" for freon charge to "carry us through" until the new unit could be installed then again had to pay to get new unit charged.... but living in Texas, you do what you have to do to survive in the summer. Then 10 short months later our ac goes out yet again. We are told it's "a leak in the coil" on the NEW air handler. We were told "due to them being made out of "aluminum" they are not made to last and had to be replaced. We were then told OUR out of pocket financial responsibilities to pay were going to be $985. The AC repairman said that was for the recharging of the unit with freon and on the form from American Home Shield it said replacement of coil due to "normal wear and tear" of equipment. We were without ac for 5 days in JULY in Texas...The repairman came with new coil, we were told was "most likely the coil but possibly the copper tubing from the inside air handler to the outside unit" and would be sending someone to go in the attic and check it out... they did not. They installed the coil. Pressured it up. Said it held pressure and sure enough held pressure, so the coil was in fact bad and proceeded to charge it with freon. Then upon further review, it would not hold. We were then told he could not fix it as he didn't have the copper tubing to replace what must be leaking and would have to come back the next day. We told them to leave as by this time would be going on the 6th day with no air conditioning and temps at 90 degrees inside our home we could not tolerate the heat another day and called a local ac repair company. Within 2 hours the tubing was replaced and we were back in business. The coil they replaced I have NO doubt was not faulty at all. I told them when they got here if they would just test the copper tubing before they replaced the coil that is what the problem is but the man told me if I would just let him finish what he was telling me, he would explain what he was going to do.... I did, he did what he said he was going to do and it didn't work....American Home Shield hides behind their sections of they don't pay and why but they continue to pay the thieves they contract with. oh well, we tried to alert them what this company did but to no avail. end of story.... AMERICAN HOME SHIELD.... CANCELLED.... x2

We hired Henley Drywall and Painting to do work on our house due to the fact that BBB has this business rated as A+. The owner did shoddy work, demanded money we did not owe him, kept materials and a cabinet that belong to us and refused to finish the job. He conned us into signing contracts for work he was not qualified to do and then never did any of the work. He had no crew but brought in ex-cons and random people off the street that he had not vetted into our house. We lost over $6K to this company. We filed a complaint with the BBB and the contractor made NO effort to resolve the issue. And yet, despite all this the BBB decided to close our case saying the contractor had made a "good faith effort" to resolve our complaint. This could not be further from the truth. The contractor is a scam artist but BBB still has his business as A+. BBB says "start with trust" but there is no way consumers should trust BBB as a place to hire contractors. BBB is dishonest listing businesses that rip consumers off as A+ businesses.