Better Business BureauReviews of bbb.org

BBB has nothing to do with government run websites and accreditations. They are a private company run on member fees. They hide behind a facade of fancy nonsensical badges they invented themselves, claiming to be something important and essential. They are not. Do not get hanged up by the fancy office calls from them. Better yet get on the class action suit to finally bring the end to this. The reviews are fake, I tested myself. All you need is a valid email and you write as many fake and damaging reviews as you want. There is absolutely no background check. But then again - BBB is just another review website, like Yelp but for old people. They have zero authority to call you or to publish your info without your explicit permission, just like any other website. Again - class action suit needs to be filed asap.

Terrible, corrupt system. Wow. BBB used to be an informative, trustworthy source to get the skinny on a company. Not anymore. After trying to review a company "OnTrac delivery," I noticed OnTrac has been rated a one star company; however, BBB still has it listed as an "A" listing. BBB website would not even let me leave a review... just kept telling me verification code was incorrect. Crazy... who do you report the BBB to? SMH. Just sad.

They do nothing. The people who work for the Better Business Bureau, can't even READ emails sent to them about a business. They ask you stupid questions about your complaint when it is all right there in the email if they just would bother to READ it, but they are either too lazy or too illiterate to bother. They even BANNED me from ever using them again. Fine, I can do without them anyway. I just do it the old-fashioned way, file chargebacks against the company for ripping me off. The BBB always took literally MONTHS to answer back with a resolution, long after I fixed the problem MYSELF. They're useless! Plus, they don't use all of the IMPORTANT screenshots you submit to the BBB as evidence against the company. Most of the time, they seem to be more for the company than the customer. They are no longer worth it. They do NOTHING.

What is this? 1.8/5 stars for the BBB?? More like the WBB Worse Business Bureau? How the hell we expect this Bureau to keep other companies ethical and maintaining good business practices with a rating as low as this! This Bureau ought to be ashamed of themselves. I'm disappointed ☹️😞

my response to BBB's answer to what they do regarding Complaint ID: 20369811 tells it all. i appreciate your clarification. i now realize that the BBB's only purpose and ability is to forward a complaint , there was a time, long long ago, when the BBB actually intervened for the wronged consumer, even though they had no enforcement authority back then either, but at that time in our distant history, the BBB would actually lower a rating, and a quality company never wanted that to happen. i do see your point with your "first of all" explanation that you shared, and i now see why BBB has evolved into noting more than a paper pushing process. after all how can the BBB lower Best Buys rating of A+ when they have a whopping one star rating from the consumer / review process, and are averaging 4500 complaints per year over the past 4-yers, all being displayed on the BBB website. guess the BBB doesn't even look at it's own data, interesting. i really appreciate your getting me on the correct track, i understand now that going forward if i would ever need an advocate again, it would be useless to bring the matter to the attention of the BBB, after all i can just send my complaint usually via email, but with the longest method of communication i could actually mail a complaint as well. thank you so much for keeping me from wasting time if i am ever in this situation again

They signed us up against our will! We did NOT consent. And guess what? Now reviews and complaints are piling in! Who asked them? Is that not so obnoxious?

Someone created a fraudulent profile of our company. They cannot provide any evidence of who created the profile. The profile has the address and phone number our company has NEVER used. They do not check or verify company profiles for accuracy. Several customers have forwarded positive reviews they have posted. Of course they don't show up. Only negative ones on the fraudulent profile. Communication with the BBB to correct the situation have been meet with casual interest. The BBB is no longer a viable consumer organization. Sad. They used to be a trusted venue.

I've tried to deal with them on several occasions when businesses in various parts of the country have tried to rip us off, and every time it's the same performative BS. You file a complaint, they send it on to the buisness, give it them a chance to respond, and even if there is no resolution they close the case. Don't even bother with this useless process. It's a total waste of time. I don't even know why this organization still exists.