Better Business BureauReviews of bbb.org

Started out well ended bad. I complained about Visible to the BBB. They started a case. Verizon (not visible) responded immediately by saying they reached out to me and now "consider the case resolved". What a joke. No resolution but consider the case resolved. Of course I immediately rejected their claim to resolution stating that they merely said they were going to do something about the problem...my refund. So Verizon sent me another email, and said my phone was on the way and then told BBB that they considered the case resolved. But this time, I was not able to reject the status of "Resolved". Instead, BBB send me a thank you letter and dismissed my case. Clearly, BBB is no longer in the game to expose scam companies and protect consumers. I don't recommend using the BBB at this point. It's clear to me that they are taking money from companies that want protection. Both ABC news (2010) and CNNmoney (2015) did stories exposing pay for ratings schemes where companies are offered a plan for annual fees that could gain them better ratings under certain circumstances. Media created fake companies and paid up front to get A- ratings.

Absolute waste of time. They do nothing. All the business has to do is respond to them to keep their bbb rating! What is the point of their service since they do ZERO investigation to find out what happened.

If you use an email address to bbb review a business, according to bbb you cannot file any complaint about said business ever, which is absurd. So in my case I forgot I reviewed paypal, I with my same email filed a complaint, only to get a rejection/case closed notice from bbb; reason for, understandable. I so then what I did was, I use a different email address of mine to file a 1 and only 1 complaint as said using my different email address. Yet BBB person who I can't name ill-intentionally flagged and prematurely closes my this complaint too. A person using a different email with which one never reviewed a business can file complaints against such business - so you all know, I've done that in the past at BBB without issue. They spin in automated reason given, alleging my recentmost complaint closure as a 'duplicate', even though my complaint legit 1 and only complaint tied to email and not reviewed business with email. ... Want BBB to do the right thing and allow to be created and send my complaint ticket to business paypal for their response.

They sided with one of their business members, Tiner Properties, over me, even though I have pictures proving Tiner Properties lied and committed civil fraud. They do not care one hoot about consumers. It is just about defending their incompetent, corrupt member business.

Does anyone under 75 think that a BBB rating is a still valid way to vet a business? Good god. They’re like a 17 year old dog that can barely walk but still doesn’t die. Someone or something needs to put them down. It’s time. I am looking forward to the day when the BBB goes the way of the dodo. Give up BBB.

eBay, via a company called Crampton and Moore, stole £219 from my temporarily infirm mother (her situation explained to both C&M and eBay as a means to enthusing their departure from a life of theft). I had heard about the BBB from a blogging site based in the U.S and there were good things said, and so, seeing that eBay's head office runs out of CaliforneBay I decided to approach them over the matter. The case was open and shut. The trader had sold a DAB-radio with a mark on the case and refused to admit the fault. eBay then promised in writing that they would return the funds by a certain date but didn't when that day came. The Financial Ombudsman would not get involved with the excuse that eBay is its own marketplace and Action fraud wouldn't assist because they said that the matter comes under civil-law. What did the BBB do? They closed the case without review. Printed proof of eBay's statement that they would refund my mother and admittance from eBay that they should have returned the funds, post-appeal, obviously too much of a threat for the State's 'good name'. The BBB defends monopolies, it defends itself; what it doesn't do, is defend victims of fraud.

Don’t bother! I’ve wasted months with this lot for absolutely no resolution or support from them. They literally pass on your comments to the company you have raised a complaint against and do nothing. It close your complaint leaving it unresolved with no support I don’t actually understand what the point of BBB is other than to waste peoples time. I’m seeking legal advise against the company I raised a complaint about and now BBB for their false advertisement and useless behaviour.

I never thought I would be reviewing the BBB until now. Long time small biz owner who paid for BBB membership and accreditation for years. A+ rated always. I am 84 yrs old and had hip replacement in Oct 2023. I was hospitalized and then in assisted living for 7 weeks and returned home Dec 20th 2023. I find emails threating me from the BBB for violation of trademark infringement for displaying the BBB logo I have always displayed. Angry I reached out to the BBB and no lone returned my calls. I should also add my A+ rating dropped to an F rating while I was gone. Finally I spoke to their legal department and because I missed 2 months payments to them while in the hospital they dropped my accreditation and rated my business an F now. They said I can re apply in 30 days. There is no way in hell I will ever be a BBB small business subscriber ever again. This is so unprofessional on so many levels it makes my blood boil.