Better Business BureauReviews of bbb.org

I have subscribed to the BBB in my business. I went to check on a supplier that has an A+ rating. They had 32 reviews; every review was 1 star. Yet they still have an A+ rating. What a disservice to people who trust their ratings.

The BBB markets accreditation to consumers as a sign of trust, but in reality, it’s a transactional relationship: • Pay the fee → Agree to vague “Standards” → Get the badge and often better ratings ABC’s 20/20 exposed this in 2010 by getting a fake terrorist group accredited as a joke — because they paid.

The Better Business Bureau (BBB) operates under the false pretense of being an official regulatory body, when in reality it is a private U.S. nonprofit with no legal authority over any business. Despite this, they create unsolicited business profiles, publish unverified complaints, and use biased ratings to manipulate public perception — often pressuring companies into paid “accreditation” to improve their image. This exploitative system amounts to reputation coercion, misleading consumers and harming businesses without due process or accountability, making their practices ethically corrupt and legally questionable.

My name was public disclosed by BBB without my consent. I have never received any email verification from BBB. Several of my company staff names were falsified published without consent. BBB is known for Privacy violation, falsified statements, and data breach, without obtaining authorization. They charge companies for verification to scam their money. They only publish bad reviews.

Customer completely frauded by a company, BBB is absolutely WORTHLESS at helping with anything. Is this another people funded (ie stolen taxes) company. BBB is a JOKE.

The level of shady business practices, irresponsible and unprofessional bedside manners, and the full dismissal of consumer concerns by this BBB is astounding. I spoke with Tammy Jeandell, a Director at this BBB, in May 2024 regarding a complaint. I have extensive business with the bank, Chase, all which can have individual issues and some of which have resulted in separate BBB cases. I explained that I have never received a response from Chase regarding the specific concern in my case, and Chase has never provided a response on the same through the case, as she can clearly see. Because of this, she agreed to have the case changed to “Unanswered” or “Unresolved” in May 2024. At the time, she said this status change may encourage a response from Chase. I then see almost 10 months later, when looking up the business as I still did not receive a response, that the BBB quietly changed my complaint to “Answered”. The BBB supposedly sent an email in September 2024 letting me know this, but it was never received (this may be an issue with Gmail or the BBB, but I’ve never had issues receiving an email). This BBB changed the status based on a continued empty response from the business stating that they responded to me, which they never did, and continuing not to provide proof that they responded (as it doesn’t exist. Apparently, proof doesn't matter and will never be requested from their business partners as the BBB will take the business' empty word above anything else). When I spoke with Tammy today, she answered the phone hostilely saying she was short staffed. I said I could wait for a callback, but she wanted to move forward with my issue. It then became clear that her and her team blindly sided with the business and could care less that I never received a response. She miscategorized my complaint and refused to change it, then refused to explain how the business answered my concern. I then asked to speak with her manager, and she said her manager will be gone on medical leave for months... I said I would wait, and she said she refused to raise my complaint to her manager without explaining why and hung up. The BBB is supposed to be neutral. There is nothing neutral about an office protecting businesses blindly (of course, Chase, with a large amount of complaints, *surprisingly* has no negative case statuses against it. I’m aware that these businesses fund the BBB but I didn’t know that the BBB could be so corrupt to protect their funding partners while blaming consumers). These complaints affect consumers, not the BBB staff, and it shows. Tammy waiving off my concern, refusing to forward to her manager, and proving that her BBB has no standards tells you everything you need to know.

NEO-POINT ARE TOTAL SCAMMERS… SCAMMERS. Do NOT under any circumstance, invest a single penny with them. The whole team are all SCAMMERS.You will NEVER GET a penny of your investment and profits made back, so DONT EVER INVEST A PENNY WITH THEM. TOTAL SHAMELESS SCAMMERS. The Swiss authorities should really clamp down on them and convict each of them and close the company.

This review applies to both the BBB Mid-South and the IABBB—because they operate as a single, coordinated system. I filed seven formal complaints against FedEx, detailing ongoing delivery failures, false statements, and a complete lack of resolution. Instead of investigating or enforcing accountability, the BBB helped suppress the record. On February 18, 2025, the IABBB instructed BBB Mid-South to merge all of my past and future complaints into a single open file. They confirmed that even fully documented complaints would not be treated as new, would be hidden from public view, and would not be marked “Unresolved”—even if the issue was never addressed. BBB Mid-South complied. Valid, ongoing issues were buried. The BBB also confirmed in writing that unless a complaint includes a tracking number, the business is not required to read it. This policy conveniently filters out countless unresolved delivery issues, even when the company is at fault. Worse, the IABBB admitted that a business only needs to submit a response—not a truthful one, not a complete one—for a case to be closed. There is no requirement that the business address the complaint’s actual content, nor any follow-up to ensure resolution. Throughout this process, the BBB and IABBB repeatedly cited “policy” as justification for their actions—yet refused to provide that policy in writing, even after multiple requests. Meanwhile, the only published complaint-handling policies and “Standards for Trust” on their own websites directly contradict how my case was handled. This confirms the policies are being selectively enforced—or ignored altogether. This is not a fluke—it’s institutional. Every regional BBB must follow IABBB directives. Consumers in any state can have their complaints silenced, and companies can avoid accountability with one vague reply. This system doesn't just harm consumers. It harms small and medium businesses that pay for accreditation in good faith. When the BBB protects large corporations that fail customers, it damages the credibility of every business associated with the BBB’s brand. Accreditation becomes a liability—not a symbol of trust. The BBB promotes itself as a nonprofit—but its actions prioritize reputation management over consumer protection. If you’ve experienced similar misconduct, file your complaint with the FTC, your state Attorney General, and your state’s consumer protection agency. The BBB may ignore you—but those agencies won’t. If enough people speak up, this system of suppression will be exposed.