Better Business BureauReviews of bbb.org

BBB is totally untrustworthy. If you write a review on a company that they represent. Your complaint and review will be removed. Not reputable

As the owner of KeepMoving Logistics, I’m extremely disappointed with how the Better Business Bureau operates. Despite our efforts to resolve customer issues professionally and promptly, the BBB consistently presents our company in a misleading light, often without considering the full context or verifying facts accurately. We’ve responded to every complaint submitted and offered reasonable resolutions, including refunds and internal corrective actions. However, many of our updates and explanations are either ignored or downplayed, while reviews and complaints — even those based on misunderstandings or one-sided claims — remain public and unbalanced. The BBB does not function as a truly neutral or supportive platform for businesses. It feels more like a tool used to amplify negative feedback without accountability or any real vetting process. Their rating system lacks transparency, and their platform gives no meaningful opportunity for business owners to represent their side of the story effectively. We strongly encourage other business owners to be cautious when relying on the BBB’s reputation. Their model seems outdated and unfair, especially for small businesses trying to provide honest service in a competitive market.

The BBB is for the business not the customer. They did absolutely nothing for me. What is the point of having them if they are not working for us?

Just about every company that is in their system has an A+ rating despite there being no possibility, by the bad reviews in sheer number falling far below any reasonable grade even resembling the grade. College would have been so much easier if they used this grading system, because you could not show up a single day and expect a 4.0.

With no human working online anymore what good is the BBB? THERE IS NO WAY TO GET HELP FROM THEM ANYMORE... COMPANIES THAT ARE NO GOOD ALSO KNOW THIS... SO THEY KNOW THEY CAN GET AWAY WITH ANYTHING THEY WANT NOW..... THE GOV'T NEEDS TO REMOVE EVERY ONLINE BUSINESS AND DISCUSSION SITES...

Useless and impotent. A waste of your time. They will write a letter to the scammer on your behalf. If the said scammer doesn't reply, that's it. You might as well ask your mommy to do it.

The services they provide, they can't even provide. I start a claim that goes no where because the fraudulent company lies and says otherwise without proof and you have proof but then they say claim is closed and they are satisfied with the business efforts witch is responding twice with lies and no proof and that your proof and complaint are irrelevant to the end decisions because they where atleast willing to lie as a response. What a failure of a consept and I will never utilize this service again as it was just a waste of time that only served to annoy me further.

BBB is a complete scam. Their ratings are complete BS. Anyone can complain on their site about you without any proof, even if they are in a different province and you've never dealt with them.