Better Business BureauReviews of bbb.org

Worst company ever I can't even submit any of my report as they never can't keep there server up and running I am trying to dispute a investigation against tiktok and your stupid system is fighting me the government needs to investigate your company.

This review is based on first-hand experience with the BBB Greater Ottawa location since from 2018 - 2025. Our clinic operates in the regulated personal care and health services sector, where client privacy is protected by law. We were deeply concerned to learn that the BBB permits the publication of consumer reviews containing personal health information—details that no responsible clinic can legally confirm or refute under PIPEDA or Ontario’s Personal Health Information Protection Act (PHIPA). This places health-related and other privacy-bound organizations in an impossible position: the BBB publishes sensitive client narratives yet expects licensed providers to respond publicly, even though doing so could breach statutory confidentiality. The result is a system that invites reputational harm while discouraging lawful engagement by regulated professionals. Equally serious is the BBB’s handling of defamatory content. In our case, a demonstrably false and defamatory review—containing personal attacks and criminal accusations—was brought to their attention through legal counsel, yet the BBB refused to remove it. By knowingly maintaining defamatory material after receiving notice, the BBB acts not as a neutral publisher but as a participant in reputational harm. It is also troubling that BBB staff attempt to handle or “negotiate” legal correspondence directly, rather than referring such matters to licensed legal professionals. This practice is procedurally improper and raises serious concerns about the BBB’s professionalism and understanding of its legal boundaries. In Canada, only lawyers may represent an organization in legal dialogue. For businesses considering BBB membership or participation, it is essential to understand that the Better Business Bureau is not a regulatory, governmental, or adjudicative authority. It is a private marketing entity that publishes and moderates consumer content under its own policies—not under Canadian law. We urge the BBB to modernize its platform, implement responsible moderation policies consistent with Canadian defamation and privacy law, and ensure that professional organizations—especially those in health and personal service industries—are treated fairly, with equal respect for truth, privacy, and the law.

I always find it funny when old people tell business's that the BBB will go after them. Lol I feel like the BBB has scammed two whole generations of people into believing they are some sort of regulatory agency or police. But in reality they are basically Yelp but worse because any business can pay them to maintain a great rating regardless of customer complaints. That's all they don't have any authority to do anything or go after anyone.

My experience with the Better Business Bureau was extremely frustrating. Despite submitting a professional, factual complaint, my issue was dismissed with a generic automated response listing “inappropriate language” as a possible reason—even though my submission contained nothing inappropriate. The process was opaque, there was no specific feedback, and it felt like complaints simply get auto-rejected without genuine review or consideration. Organizations like the BBB are supposed to protect consumers, but they seem more interested in brushing off complaints and protecting business reputations. After this, I have no confidence in their mediation or accountability. If you need real support and a fair hearing, don’t expect it from the BBB.

BBB is Not Neutral not a government agency and not ADA compliant. I used to think of the BBB as a pathway to holding an organization legally accountable. They absolutely are not. They are a nonprofit but they are not a government entity nor a pathway to holding an organization accountable for following the law. I contacted them regarding Extra Space Storage about a very common scam they run, so common that all you need to do is read their annual report and SEC filings - Extraspace is not really a storage company is a company that exploits vulnerable populations breaks the law and knows it (and admits it as part of their practice) but also knows that most people will not hold them accountable. in their risk section of annual report is an admission that as the government tightens its rules its likely its profilts will decrease as they will be hit with increased penalties. I am reviewing BBB but for context describing the interaction in which my rent was was without any notice (CA requires 30 days), they raised it by 100% from 55 to 110, and they produced false documentation of a notice (an after the fact postcard of the rate increase that was not post marked and was not actually mailed and I have Informed Delivery check my mail always it wasnt sent. The post card does not actually meet the requirement of notification anyways according to the law. The notification must be given in the usual way it communicates with the customer (e.g. via email their monthly bill) and my October bill did not contain notification. I also provided documentation that Extra Space does this on purpose knowing that its target population is likely to just absorb the rate increase because moving is expensive and difficult. They acknowledge the risk of turnover and chargebacks (my bank was so familiar with the process it immediately credited me) and will not accept the post card as evidence as proof of notification. Yet BBB closed the complaint. My intent was for BBB to do its job and notify law enforcement which I will have to do separately as the business both did not comply with the law and then falsified documentation. BBB gives you 30 minutes to write your response to the business which is arbitrary and discriminatory to people with certain disabilities like myself and the BBB (Utah and Nevada) did not even acknowledge my request for accommodations. The truth is there are very few places to review a business that is not biased. The fact that anyone can remove a 1 star review (both paying and not paying) s not evidence of neutrality it is evidence that anyone can cause further harm through invalidation) of a personal experience (like on this platform). The truth is if a business violates the law the best place to documents it is with a government entity and the BBB is not a government entity nor is it compliant with US law.

A+ Ratings can be bought. Pay a monthly fee and just respond to messages and make sure you aren't doing anything illegal and you're good to go. Nevermind the 1,000+ negative reviews from actual customers . It is insane how terrible companies are able to get A+ ratings representing "customer transparency" and "quality service" and "honoring promises" can be true with thousands of negative reviews.

They are SO NOT A NON PROFIT. Profit is all they r about. You can buy an A+!rating for a monthly fee. It’s such a shame. Such. Crooks make a killing on false pretense of. NOn profit.

the worst experience Ive ever head with a group that is supposed to HELP consumers are they getting paid by businesses like Amazon to ignore complaints against them- I think so.