BazaarvoiceReviews of bazaarvoice.com

One of the most frustrating business experiences we've had. They’ve established a monopoly on syndicating reviews to marketplaces and operate with complete indifference. Their service is poor—inefficient, unreliable, and lacking transparency. Customer support is dismissive, and it’s clear they don’t prioritize their clients. We’ve tested both their sampling program and review syndication, and it’s been nothing but disappointment. Unfortunately, they’re the only option available, which makes the situation even worse. Terrible!

Pay 5000 to transfer your reviews, a scam monopoly company which will want to drain money out from you, shite

We have been a customer of Bazaarvoice for over four years. While the platform gets the job done, we have been consistently unhappy with the level of transparency and customer service. We recently jumped on a discovery call with our new Account Manager to inquire about the process for reimplementation (migrating from one review platform to another). We explained that we wanted to gather as much information before we moved forward. We reached out several times after the call via email to get additional information and then once we decided to move forward with the migration we informed them. We are now over 50% complete with the migration with the new reviews provider. It wasn't until we reached out to our Account Manager to follow up on the next steps, that we were notified of a $3+K reimplementation fee. We did our due diligence in gathering information before making an informed decision and not once was this fee implied or discussed. We had to follow up on a solution and so far the solution offered was a potential discount on the fee (on top of the other incurred fees from the migration). This is not how you treat a long-time customer or take accountability. We are reconsidering our partnership with Bazaarvoice. Update 12/26/24: Bazaarvoice did not honor ANY discount for their error which cost us additional fees on top of the 3+k fee for resyndication. We look forward to moving away from this platform as soon as we can.

We have had a horrible experience with Bazzarvoice with a combination of poor customer service, lack of communication, and services not being rendered as outlined in our contract. We have spent over $21K and of that amount $4,950 was used towards sampling units that are supposed to gain you reviews by us sending out free samples to a list of consumers of their choice. We never used this service and were also told there is no guarantee that the consumer will actually write a review. We have since asked to be able to renew these units or issue a credit but instead were told we can spend another $15K and they would give us a value of $20K showing the savings us $5K. We are now our almost $5K with nothing to show for. There have been persistent problems, including a non-functional sync to Walmart.com, significant delays in response to key inquiries, and inadequate resolutions to sampling units that were purchased but never used. Additionally, the platform’s functionality remained unsynced for months, impacting our ability to utilize the service effectively. Efforts to seek resolution, such as pausing or canceling the contract, requesting credits for unused services, and extending sampling units, have been met with either denials or inadequate responses. The ambiguous contract terms and unclear processes, such as auto-renewal and unit expiration, compounded our difficulties. Despite repeated follow-ups and escalating concerns about the value received for our payments, BazaarVoice has failed to address our issues satisfactorily, resulting in months of lost service and unresolved critical operational concerns. We are writing this review in the hopes that other small businesses will do their research and not suffer a huge loss as we did!

Les avis négatifs sont systématiquement censurés sans aucune raison. Pas de nom, prix, injures, etc...

Sent a review recently re the above on a Tena product, they said you could win a holiday with JetHolidays which I didn't click thankfully. Realised after it was possibly a scam

This company, unknown to me, has somehow acquired my email address and is sending unsolicited spam.

Après avoir acheté une protection pour iPhone chez leur client FORCE GLASS à la FNAC, dont j'étais mécontente, avec des photos à l'appui, j'ai posté un avis complet validé comme tel par BazaarVoice me disant qu'il était publié sur le site: mensonges! Rien de tel. un vrai faux "tiers de confiance" qui protège ses clients et pas les consommateurs, c'est indigne.