JulzAnderson
No Way to Respond to Exaggerated, Inaccurate Claims
There is absolutely no recourse when an unhinged customer leaves a scathing review that is 10% accurate and 90% false which we can back up with notes and recordings. This individual left multiple negative reviews of a variety of products. Our only consolation is that, the average reader will be able to tell that the reviewer perhaps had some personal issues unrelated to the product and customer service rep who attempted to help them. It would be NICE if there was a way for companies to politely respond publicly with critical details the reviewer left out.