Bay Alarm MedicalReviews of bayalarmmedical.com

I have had response times exceeding 45 seconds

I do not like the wrist band. It is just Velcro and scratches. Sometimes when I turn over in bed it rips my skin and it will bleed. I think you should be able to find a better band.

I ordered the GPS for my Aunt and Mother....not easy to remove from holder and directions on how to use are not easy for elder people to comprehend. AND the directions print is SO small you need a manifiy glass to read.

it does not cover me when I am away from home.

We opted for the special fall alert device for our mom, but it was too easily set off. This resulted in several nighttime calls from Bay Alarm which woke mom up and greatly confused her. Also problematic was the fact that only one base unit was provided. That meant having to choose between placing it in the bedroom or kitchen/living area. The layout of mom's house meant that neither location was ideal. It would be helpful if two base units are provided with the service.

The system provides peace of mind for my family, as I live alone. My three brief conversations with the staff (when the system was being set up and tested) was less than satisfactory. I felt they were being patronizing -- treating me like a dottering old person. I also think they should not address me by my first name -- also patronizing.

The pendent they give you is quite large and in my opinion excessively bulky. We had several false alarms. I do not have confidence that it would work in the case of a fall.

My mother's system works well and it provides us comfort that help is only seconds away if she needs it. However, their billing process/communication needs improvement. Once they have your credit card number, they don't notify you when they're charging your card and you only find out about it when you review your monthly credit card statement. It would be nice to receive an email from them at the very least, with notice that they'll be charging your card on x date. It's also ridiculous that they want to charge you $30 if you want to pay by check. What about our seniors who don't have a credit card?