Bay Alarm MedicalReviews of bayalarmmedical.com

The person who handled my call was Jenie ... She was responsive, patient, knew what she was talking about, answered all my questions ... and got us to a good solution.

The clerk I spoke with was great, but the computer system did not transfer my updates so the clerk did not see them.

All employees are diligent and professional, and I thank you. My only complaint is the testing. I called Bay Alarm immediately after I got a voice message today. The call back folks were fine, but not in sync with the device check folks. I triggered the device check while still on the line with Bay Alarm. Everything was fine. I asked if they were going to contact my sister, and was told no. But she got called. Also I get different answers on how often I should test. I've been told every two weeks or every month. This is meant to be a positive review.

The representatives I worked with were helpful and courteous. It just took several calls to finally resolve my issues.

Easy to connect and communicate with someone. Required a lot of verifications that took more time than I had available

Device got muted somehow, and was thought to have stopped working, but customer service rep (Annie) worked patiently and politely with older user to have her unmute the device and test it, then explained the situation and made sure user is comfortable and has no other issue before ending the call.

Great help a little hard to hear is all

Very patient with me. Did not rush me. Language was hard to understand