Bay Alarm MedicalReviews of bayalarmmedical.com

The system does not have functionality to notify the emergency contact person on the account when it emits a warning message from the box to call. If a person is unconscious or unable to move how will that automated audio message do any good for getting help? I also think the system should run scans if phones are off the hook for a period of time and notify the emergency contact person listed on the account. The system only works if the phone is on the hook. Not a good system.

Terrible documentation and customer support agent wasn't very helpful. Told me to google videos to get help in setting up unit. Refuse to prorate billing from date I received unit and instead charged me for two weeks of transit time. Looking into competitors now.

Have not had to use services.however, the cleaning person inadvertently pressed the HELP button and the response as immediate

My 94 year old Mother ordered this by phone and they said she would get her medical alert in a few days. In a few days she received a long and complicated contract that really upset her. The website said NO contract and no one on the phone told her about one. She cancelled and now we're waiting to see if she gets her money back.

To ease my worry this was purchased for my 90 yr. old mother. She lives 900 miles away. For some reason the monitor went of about 2 am. It said it was calling for help. She hadn't set it off and it had not sent help. It did this for 2 weeks before she was able to call me. During that time it had control of her phone. She pushed the button to tell someone and got the " I can't help you with that". So now she refuses to use it.

After having my system completely specified and input into the Bay Alarm Medical spreadsheet or quote. I agreed to everything and added the shipping and payment information before saying I had my credit card in hand and was ready to finalize everything. I then was informed I had to be turned over to a care consultant who would call me. Anyway, it is 48 hours later and I am still waiting for that call. Upon going to the Bay Alarm Medical web site, I was asked if I wanted to chat and the care consultant tried every way to come up with a reason they had not called. Yes there a wrong number but when asked why they had not at least given me an email reply, I did not get an answer. The quote discussed above was sent to her and then we were disconnected or the chat was closed. In my opinion, I know two care consultants who are not doing their job or at least in my situation they are not performing well in their job description per title of care consultant. What will it be like after the system is up and running or do I jump ship now?

I bought a medical alert system from Bay Alarm Medical for my mother for Christmas. She refused to wear the necklace and didn't want any part of the system. When I bought the system I could pay an upfront monthly cost or get six months of monitoring and save money. I went with the six month plan. When my mom was not happy with the idea of having this system, I tried talking her into it but after a few weeks she still refused. I called Bay Alarm Medical to cancel the subscription but they told me I missed the refund period by a week. I said, "can I at least get a refund for the 5 months I won't use?" Their reply was too bad you missed the cut off. I had to pay for a system that my mom refused to use. It sat in the box so I sent it back. If anyone is going to buy this please only go with a month at a time otherwise you will not be able to get a refund. They made $150 off me and never even used it! They also didn't even try to refund some of it. If and when my mom is ready I will not use this company. Wendy Ouellette Order number 4G028926

Poor customer service.... Equipment failed when I fell GPS equipment failed to read my location When I tried to do a test, Bay Alarm sent fire dept, ambulance and called my contact instead of asking me if I was hurt.