Bay Alarm MedicalReviews of bayalarmmedical.com

I found the company to be responsive to alarms and helpful, but trying to cancel was a bit difficult. There is no way to cancel online and when canceling via phone, after being on hold for quite some time, they ask very intrusive questions about where the customer is going, why, etc. that is none of their business and it really colored my opinion of them. But as to the service itself, it was quite good and responsive.

agent was knowledgeable

IT IS ALWAYS A JOY TO TALK WITH SOMEONE WHO SPEAKS GOOD ENGLISH. hE DID A GOOD JOB BUT THERE WERE TIMES I COULDN'T U NDERSTAND HIM

I find Bay Alarm mostly responsive to their customers. set up of equipment was fairly easy but instructions for start up are rather difficult with rather ambiguous instructions for elderly individuals who lack todays electronic technical know how. other than that stated the system is responsive. I have found that the communication unit has a lot of static and hard to understand occasionally.

I had to call twice because the first rep was a little "clueless". The second one was GREAT -- extremely knowledgeable, patient and extremely helpful. I wish I had her name. I called twice because I know they are not all created equal.

Sammy was patient knew what was wrong understood my concern had me test all my devises

Very well informed, competent service person Sunny.

Both the Dispatch and customer support were efficient and helpful in cancelling the false alarm and helping deactivate the system after my mother moved to assisted living. Since the email with instructions never showed up on my laptop or phone, Jenny at customer support walked me through the disconnect and return process.