Bay Alarm MedicalReviews of bayalarmmedical.com

I can't get them to do what they will do I'm still waiting on the contract they say I must sign but they never sent it me

Easy enough to set up and use, but the first time we tested the unit the responder could not hear me speaking to them (I could hear them fine). It took a half dozen attempts to get them to finally hear me. Pretty concerning had this been a real emergency.

I think this product is below current technology. I wanted this in case I fell outside, but while doing yard work two days after the product arrived, I unknowingly triggered the alarm while pruning bushes. Then I did not hear the response machine, inside my house, & was unaware a false alarm was sent to 911--until paramedics arrived. Later on talking to a Bay Alarm agent, he suggested keeping a cell phone with me outside. Then it hit me--if I have cell phone on my person at all times inside or outside, why do I need you? So I cancelled the service. A lot of cell phones now have SOS buttons. What I could use is a daily phone check-in system, in case I had a stroke and could not call for help. But BA doesn't have that.

No information booklet,guarantees or reference booklet included with the product.TC to company customer service was futile.

Excellent technical and customer service, but inferior hardware. All of my interactions withe the Bay Medical team were outstanding. High quality for tech support, customer service, and the emergency response team. However, the call box has to be reset after an outbound call. The reset button is tiny, and on the back side of the device. Far less than ideal for a very old person to find and press.

This company is low cost. It is very easy to sign up online. I received the equipment as promised. It worked as designed. I purchased this service for my mother, (69). She moved in to our home so we could take care of her. She had complications that made it risky for her to walk, take a bath, etc. She went on hospice shortly after we received the unit. It got tested one night at 2 AM. When Bay Alarm Medical could not reach my wife or myself, they called 911. The firemen woke us up. It turns out she accidentally set it off, and didn't hear the operator call her. It was good to know the system worked. Unfortunately, my mother passed within weeks of getting the service. Bay Alarm Medical terminated the service effective the day of her death. My moderate rating is more related to the less than stellar customer service. I had numerous unanswered emails I sent to their customer service group. Instead of charging the final charges to my credit card, I received a bill in the mail. It was somewhat difficult to cancel the service.

To be honest I purchased the system 2 months ago but I have not set it up as yet. For that reason I gave it a only 3 star rating. I am 86 but I have not retired. I have been traveling giving a lecture series or tour. I live alone and I do feel that I definitely need the system. If I have any questions will there be someone that can help me?

I expected a much quicker response time. A miscommunication send notice to my call list, when I thought I had requested EMT'S. If this had been a heart attack or severe bleeding the delay could have been very serious. Also my device kept making beeping and wringing sounds. What did that mean? I also was under the impression calls would be answered by trained medical personnel. That was not the case. All in all, I am very disappointed in the service. How can I cancel my contract?