Bay Alarm MedicalReviews of bayalarmmedical.com

I can not comment on the monitoring device and service. Every time I t6ry and ask a few questions and intended to order, something always went sour just dealing with signing up. The adage "you get what you pay for, in this case holds true." I thought the basic Base Unit itself that I saw at a friend's house, seemed really cheap plastic. I think it istoo scary to go with a medical alert company where kjn took 15 mins just to get a real person to whom I could ask a question and then this woman did not know a very basic thing that she should have. I realize (or hope) the phones dealing with a crisis are faster than the customer service phones. But everything about the experience was so unpleasant, and so much misinformation that I totally would not trust them Oh, and just a small example but after 100s of these kind of mistakes, you lose trust, I was sent this review option, this survey "as a valued customer of Bay Alarm Medical" I am not and never was.

Ordered nov. 22, don’t have alarm system. Turned in fraud claim because money keeps coming out of my account for nothing. Spent hours on hold trying to contact them. Bad experience!

I had a recent hard face down fall unto my slate walkway. Extensive facial and head bleeding and trauma, including a fractured nose and serious head wounds . I was alone at home but was wearing your black alarm device. I pressed the call button several times without receiving a response. Crawled into the house and managed to reach 911. First responders came promptly with ambulance and took me to the Paoli Trauma Hospital. To put it bluntly your system failed me. Dread to think where I'd be today if I had lost consciousness. How do you explain this failure?

My mother was at my sisters house in Pittsburgh. We called and changed her address on Dec.30. When her necklace was pushed the ambulance went to her house instead of my sister 2 hours away. The dispatcher was told also where my mom was. This mistake cost about 1 1/2 hours of time.

Again my medical device did not go off when dropped. I need to get my money back and return this "thing". I have spent over an hour trying to reach you on the phone to no avail. Leaving my phone number gives me a busy signal and no call back. I have called several times about this problem and I have had it.

BUYER BEWARE! This service is a scam. When reasearching this company it is very hard to find an honest review but do your due diligence and dig. Unfortunately I did not find out about all the billing issues and deceptive practices until my mother passed away and I needed to cancel the service. Even though I told them my mother had passed away and I returned the equipment, they have turned her account over to a collection agency. Her auto renewal was due in August but the credit card on file had been reissued so the payment did not process. During this time my mother was in the hospital and this was not a priority for me. She died in September. BBB gives this company an A+ rating however they have over 40 complaints (which proves a membership and enough money you can buy a rating). This is what Bay Alarm posts on the Consumer Affairs website: “We pride ourselves in providing the highest level of safety, honesty and customer service.” This couldn’t be further from the truth. The customer service rep was so nasty when I reported my mother’s death, I cried. BAY ALARM WAS ENTRUSTED TO PROVIDE PEACE OF MIND FOR ME AND MY LOVED ONE BUT INSTEAD I WAS DECEVIED WHEN CLOSING THE ACCOUNT. Shame on you for preying on your senior customers!!!

The alarm did not work in our home at all. What is the point if it doesn't work in the home. When I said I wanted to end the contact I was told that it was mostly for when out and about walking or whatever. That makes no sense. If you are a fall risk, the product needs to work everywhere. If we have cell service in the house, the alarm should work there also. Very disappointing encounter and our money should have been returned.

My father pressed his alarm after falling in the shower last week, Nothing happened. He was no more than 15 feet but he couldn't get it. I'll be switching to another company as soon as the contract is up and making sure not to recommend this service to anyone.