Bay Alarm MedicalReviews of bayalarmmedical.com

Good luck trying to get them on the phone. Good luck trying to get the m to cancel your service.

I received incredibly poor customer service today when attempting to get a simple billing problem resolved. Long story short - the person I spoke with said they'd have to speak with my dying Grandmother, whom they have NEVER spoken with, to get our problem resolved. I respect any effort toward consumer protection; however, I opened this account, I pay the bill, I have made 100% of the phone calls and emails about it's maintenance, etc. Never once has anyone spoken with my Grandmother regarding her unit, or requested to do so -- until today, when I was told a woman who barely knows her name must speak with a customer service rep to have a simple billing issue resolved.... for the bill that I pay. Unbelievable. When the rep I spoke with couldn't resolve my issue I asked to speak with her superior, to which she responded "they can't help you either." After a long hold I was told they'd return my call today. 8 hours later, no returned call. Additionally, our unit was defective, which would never cause me to write a bad review -- things happen and technology fails, but after today's incident I felt the need to share in an effort to save someone else the headache of this level of ignorance.

When I first looked into getting a medical pendant for my Mother who suffers from congestive heart failure, I read many reviews on the different companies out there. Bay Medical came up not as the top recommended company, but somewhere in the middle. I think what attracted me the most about their product was that the price was a little cheaper than other companies. Well, you get what you pay for! My initial interaction with this company was through their website. I ordered their equipment, it arrived in a little over a week's time. Missing from the box was what should have been an extra phone cord so you could piggy-back the dialing/speaker unit to your phone. Instead, the company provided a computer cable which was worthless for me -- and I suspect -- most other people's purposes. After a few days, I decided I did not want to be charged monthly. It would be easier to be charged quarterly. I sent the company an email, they told me to call them on a specific day to change my billing so that I would not end up getting pro-rated. On the specified day, I made my first phone call to the company and found out something rather alarming.... They don't answer the phone. During regular business hours, no matter whether you need technical support, have a billing question, or you want to make an inquiry on becoming a customer --- THERE IS NO LIVE CUSTOMER SUPPORT. Each and every time I called their customer hotline, I reached a recording telling me to leave a message. l would leave a message and end up having to play phone tag with the customer service agents. They call you back on their available time. I spent days trying to chase down an agent over the phone until I finally gave up and told them to cancel my account and arrange to return my equipment. At that point, they stopped emailing me back. They would not confirm my cancellation request. They became absolutely silent. I ended up having to contact my credit card company and have the charge removed and a block put on all future charges made to me by Bay Medical Alarm. Then I went to the BBB website and started reading one horror story after another about how uncaring this company is when tragedies do happen. I suggest anyone thinking of dealing with this company do a check on BBB ratings. Simply Google: "Bay Medical Alarm Complaints" or "Bay Medical Alarm Better Business Bureau". I am now in the process of returning their equipment, at my own expense.. They won't pay for the return. Do yourself a huge favor and spend a little more money with a more reputable company. Any company that runs a Medical Emergency Business by forcing you to communicate through voice messaging instead of a live agent does not deserve your consideration. UPDATE: Ended going with LifeFone. They are a bit more expensive but they offer live customer service and their equipment is far, far better than what Bay Alarm Medical offers.

Got Bay alarm for my Mom a couple weeks ago. Fall detection did not work and they sent me one right out. So far everyone has been helpful and seems to work as advertised.

I am now on my second GPS unit. The first one only held a charge for 14 hours. I sent it back and they sent me a replacement. This second one now only holds a charge for 15 hours. They are suppose to last for 48 hours. I do not have much good to say about Bay Alarm Medical at this point. David

The necklace unit should have a green light display when the battery is sufficiently charged. In stead it’s very confusing, especially for an elderly person. No light on the battery charge means either the unit has sufficient charge, OR if the whole unit is dead from a bead battery then there’s no light too. A green light would be reassuring. Also, the manual has print that’s ridiculously small. These are not features which are elder-friendly.

I am so disappointed with this company. I ordered their products for my sick mother. I ordered over the phone after they told me the address was covered in their cellular area. After I got their product I couldn’t get a signal. I called back and they told me the signal is very weak in the area where I was. I explained to the lady on the phone that when I called to order they verified the signal in my area and they told me it was good. She said my computer shows is not. I was like what the hell!!! So I had to return the product and what made it worse, they made me pay for shipping $35. Never again I’ll buy from them.

Didn't fit my life style. Fall alarm kept going off when I would lay the device on a counter. Program cancelled and equipment has been returned. Mary McCarter