Bay Alarm MedicalReviews of bayalarmmedical.com

Just wanna discontinue service.

Can't understand people with accents on the phone. Also, I received a replacement button which I cannot attach to anything rendering it nearly useless 1

Simon sounded and behaved like AI. Kept repeating the same phrases. It told me I would get an email with instructions then read me the instructions haltingly at least twice just because I couldn’t access my email while speaking on the phone. Five minutes of info took 23 minutes to deliver. Not a fan.

Am long time customer but hate the ugly equipment I have to wear Will seek another company with more attractive equip

The purchase, set up of an account, and equipment set-up were easy enough. But, the sound quality on the base was very poor. It was loud, but extremely distorted.

I tried to call the emergency line (365 24/7) but had to wait almost 8 minutes for someone to pick up. This was to verify that Dorothy was indeed OK.

Once I could reach them the service was good but they were not available during the weekend when my 85 old mom was having technical issues and the ambulance came 3 times not bc she needed them but the systems was not working due to a power outage. My mom left a few messages and no one returned her call on Monday morning. So a bit disappointing -technical issues happen on the weekends, users need to speak to people that can help them, you may want to rethink your service model. The person I reached on Monday was terrific just wish she was there on Saturday and Sunday.

They seem to be a really good company, although I did have a few hiccups when starting the service. I bought the device on Amazon and was quoted one price for monthly service, but then was charged a higher price when it was activated. A quick call to the billing department straightened that out. The thing they gave me the run around on was the 1 Free Month of service Amazon has posted on their website. The guy tried telling me it's a return guarantee for the first month of service if I decide to cancel. They need to say that in their Amazon Ad because I signed up thinking I was getting a free month of service up front. Had I known the truth, I would've gone with Medical Guardian who actually honors their advertising of 1 Free Month on Amazon. The last and most important thing is they failed to turn on the fall detection on my device. Luckily I was able to catch that mistake before something bad happened. They seem like a reputable company, but they've got some serious kinks to iron out when it comes to Amazon Sales and Activations.