Bay Alarm MedicalReviews of bayalarmmedical.com

Chris was extremely helpful and thorough and treated my very sharp mom with kindness and respect. Some small glitches in the audio on our 3 way call.

The fact that the support agent was able to get the SOS Device online and functioning was the desired and achieved outcome. I do wish the support agent would first tell me to listen to the device or the on-call agent, but then talk over them when I was trying to understand the message. Otherwise, she was polite and professional.

I had to replace the GPS device for my mother. Technical support was responsive and helpful in ordering a new replacement. However, her teardrop necklace isn’t compatible with the new device so I had to order a new one and pay an additional shipping charge, otherwise I would have given 5 stars.

Briya was very patient and profesional.

Quick response to my call. Clear communication throughout the call.

I called to have my mother’s response address changed for services. The operator who I helped me today is named Vivian. She was very patient when I was unprepared and helped me find the right information to changes I needed.

Although it took a while to verify a credit card, I appreciate Kobe‘s patience and helping me set up the bay alarm system.

Nancy was able to take care of all of my issues - she did an excellent job and deserves a 5; but the system itself - that is, the web page was awful; I spent almost an hour trying to enter my info and it turns out that my salesperson made a mistake in entering my data, also there are errors on the form - it wouldn't accept accurate phone numbers and it was very confusing. I'm a tech expert, but I found it impossible to fix this error - it had to be fixed by someone online. So the customer help was great but I shouldn't have needed it.