Bay Alarm MedicalReviews of bayalarmmedical.com

When I ordered the system for my mother, my customer service rep, Katie West was outstanding! Today, I first received an email that the system had shipped. A bit later, I received an automated voice msg saying there was a power loss on the system at my Mom's address. Since I didn't answer this call, the system also called the next two people on the call list. I immediately call Customer service, and was told the warehouse had been testing the system, getting it ready to ship, and when the powered it down, it caused this error. Several minutes later, I received a call from the dispatcher, saying he was dispatching fire/medical to my mom's address, because nobody had answered the phone. I had to argue with the gentleman and convince his, we didn't have the system yet, I had discussed this 10 minutes ago with Customer Service, and my Mom was fine. I then drove to her residence and found the Ambulance and Fire Engine sitting outsider her home. I told the crews what had happened, and apologized for wasting their time. Hats off to Katie West. She is what Customer Service should be!

Since I have my watch and charger less than one year I should not have had to pay for shipping of a new charger.

The devices work well but sometimes, it takes more than a minute to get a reply. The minute could be the difference between life and death. Also, my device failed and I called to get a replacement. First, they told me it was $150. I objected, saying that their device failed, so why should I have to pay? Only then did he check to see if I'd paid for a warranty. Surprise, I didn't have to pay after all. Why didn't he check that first? Then he told me I still have to pay $40 for it for some reason I can't recall. And $15 for shipping. Shipping me a device to replace one that failed. They nickel and dime you until you bleed.

Vague description of what the devices do and their range. Also, part of the order was missing

When I finally got to speak to a representative, he explained the situation very well. However, it was very difficult to get to speak to a person.

We have an extended warranty and the device failed. It is hard to believe that a $40 shipping charge is necessary for the shipping of a life saving device. Makes little sense to us.

System stopped working. We contacted BAM agent and notified we needed to reconfigure the main box & hook up to WiFi modem. Once connected the system appeared to work as expected. The concern is we were not notified until we contacted Bay Alarm Medical, even though they knew our previous configuration was incorrect.

The person I spoke with was hard to understand. The explanation was incorrect as to where the buttons were. Love the responsiveness of Bay Alarm. Easy to work with, but need better English speakers on the helpline.