Bay Alarm MedicalReviews of bayalarmmedical.com

It's almost impossible to speak to customer service after your own work hours and they don't follow up. I paid for no service for months.

Does not speak clearly & cannot hear from the bathroom

Poor customer service. Problem was not resolved and I was never called back as promised.

Thus far, the alarm has had over 10 false alarms. We have moved the base unit twice to try to give it better reception. I question the reliability of the base unit, but the company is unwilling to swap it out. The false alarms are inconsistent as to cause and frequency. Each time we're told "the unit is very sensitive" or "laying the unit down will cause it to alarm, but not every time and not right away or we're not sure why that happened." That said, when there was a true need for the unit, it worked as advertised. The Utah response folks are good.

Grandma's system failed after about a month. Lose wire? Dead battery? We don't know because we don't live near by. Now, before we can visit and find the system bug/error she says "send it back". Not the outcome we wanted. By contrast her alarm system is working flawlessly with NO downtime.

Not real happy with this service. The last alarm system I had for my mom in Ohio was much better.

We loved the service and support we received through the first year of our contract, and the response team in testing the equipment that first year after initial installation and even after the Renewal and into the second year. However, My mother who we purchased this for, passed away one month before the third renewal and we have received no end of grief with paperwork, etc. Even though this is simply declining to renew for the third year, they insisted upon letters (separate letters 1) for the home base and pendants, and 2) as second letter for the GPS mobile unit we also purchased), and return of ALL equipment (even though we paid for it all in the initial contract which only addresses return of the equipment for EARLY TERMINATION), and threats to bill our credit cards (I assume for the full year renewal) if we did not comply with all of these undocumented requirements before the automatic renewal date. It is not enough dealing with the passing of a loved one without then being threatened with charges for another full year AFTER they passed. After BAM Reply: ALL equipment was returned and received by BAM (9/27) and still we received threats to charge us for the full renewal. Following a voice mail from BAM (9/30) demanding that we send a letter or email to cancel the account, we sent an email the same day requesting the cancellation including the account number from our contract. We received yet another email demanding the use of a specific BAM letter form AND Death Certificates. My wife then had an upsetting and threatening phone conversation with BAM customer service. I returned the latter form with an email detailing the abuse we had suffered in this and advising BAM that we had notified our bank to BLOCK any BAM attempts to charge our credit cards. I called BAM customer service this morning (yes, they still had a problem locating the account even though I twice gave her the account number) ... when she finally acknowledged the address, name, etc., and confirmed that the account showed as "cancelled" and we should not receive any further billing. Still not happy, but at least now I feel like I can knock the dust of BAM from my feet ... but I will continue monitoring my credit cards ... and any subsequent actions to the State Attorney General if fees are charged against my account.

Bay Medical has no heart. We were customers with them for years. My mother passed away yesterday. Bay medical expects the equipment to be returned at my cost and they also, even under these extenuating circumstances refuse to issue a refund for the unused time. In addition, they threatened to put me into collections if I do not return their equipment. Beware of this company THIS IS A UPDATE---- I have been contacted by Bay Medical and have been promised that they will send me a pre addressed label to return the equipment and that they are now willing to pro rate a refund. If the follow through than my opinion will have changed. I just wish they had not made me jump through hoops to get a satisfactory resolution. Their service was good while I had it and can recommend them for that.