Bay Alarm MedicalReviews of bayalarmmedical.com

My 84 year old mom was reluctant to embrace the need to have this device but she agreed to a 15 day trial. Customer service was great, but the equipment was disappointing. When testing, the dispatchers voice over the box was VERY LOUD and garbled. The sound quality was horrible. We could not understand what the dispatcher was saying. Also, my mom has a weak voice (lifetime smoker) and she keeps the TV on 24 hours a day, so the dispatcher could not hear her. She was sitting only 8 feet away from the box but the TV completely drowned out her voice. The only way mom could communicate with the dispatcher in an emergency would be to turn off the TV (not gonna happen) collapse within 10 feet of the box (unlikely), and shout as loud as she could. So what's the point? If the person using the technology is open to wearing a smartwatch, they can talk to the dispatcher through the smartwatch. That would have solved my mom's problem, but mom was not open to learning new technology (she does not even have a cell phone). By the time we finished several rounds of testing, mom was angry and resented the invasion of this equipment into her home. Sigh. I sent it all back.

My 97 year old Mom who lives alone has had the Bay Alarm service for years. A week ago she pushed the alarm button by mistake. She could not understand the Bay Alarm rep because the speaker distorts when the rep speaks too fast and too close to the mic. Now, when the elderly person does not respond, Bay Alarm first calls them to be sure they are ok. Then they call the phone tree of family contacts. When they called Mom, they could not get thru. They then called the ambulance which did show up to the surprise of my Mom. I would think Bay Alarm would have called me as her emergency contact to notify me that Moms phone is blocking their calls. Unbeknownst to me, Moms new phone I installed had "800" number blocking turned on automatically. It took me to call Bay Alarm to ask why they could not get thru. I feel they should have notified me that they cannot reach the #1 client, my Mom. So I called and it took 30 mins for Bay Alarm to suggest, " we use 800 numbers from our call centers. Maybe you're Mom has a block on her phone." Once I checked, her new phone did have the block on. We corrected that problem. But I also asked Bay Alarm to make a note on my Moms chart to talk clear and slow when they respond to her.

Received new base from them and the remote would not sync with it. After over an hour on and off hold their final solution was to send a new remote necklace to the tune of over $45 saying it must be the battery is low. I asked about replacing the battery, the tech said that was not possible. BUT there is a screw on the back and you can remove the cover and replace the battery. Somehow we had a older necklace remote do not remember how we obtained it, but took the battery out of the one she was using placed in the old remote and magically it synced and worked flawlessly. Why was I told that replacing the battery was not an option when clearly it was replaceable and you can purchase one for around $8?? Seems it was not the battery but something with the new base and the remote was not syncing. Bay Alarm Medical is fortunate to continue to have our business. I know now in the future to take what the techs are saying with a grain of salt as they say.

I was under the impression that you could talk thru the pendant to communicate with the monitoring company. I found out today that you have to only talk into the base station. That does not work in my mom’s house. You have to be too close to the base station for them to hear her. I am very disappointed in that arrangement. Not what I thought the system did. What are my options? Thank you. Allen Lee

The SOS watch is not the greatest. Difficult to understand customer service reps.

I had tested my device earlier that day, and it was just a little later that it started to buzz. I took off my watch and got picked up by a friend. We saw the police car and ambulance head toward my residence. I called the Police Dept wondering if they were heading to my house. Yes, they were. I was able to let them know I wasn't hurt, just on my way to an eye appointment. This is the 3rd time this has happened, a false alarm. The Police suggested I call my provider. I called Bay Alarm and explained what happened. Angli was understanding and helped me restart my watch.

The time it took for an agent was unacceptable, when I tested my equipnent over the weekend Normally, an agent responds within 6 "beeps". BUT, this time it beeped 28 times, and still no one answered!! Thank god it was just a test I hit reset, and tried again, and after 7 beeps, it was answered. He was very rude, and didn't seem to care why it took so long the first time! All he mumbled was that maybe "they " were busy. THAT is NOT acceptable! I couldn't have been laying on the floor with a broken hip!! I never have spoken with an agent so rude and .... bored And, for $35 a month, I expect more that a 28 BEEP time until someone answering.

We chose Bay alarm for the caregiver tracking component on the app. Since the app has been updated, that component is not functioning. After three calls regarding the app not working, we have not seen any results. When the caregiver function is working, I would choose a five star rating.