Bay Alarm MedicalBay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Hospital & Emergency · IRVINE, California
Excellent
Hospital & Emergency · San Clemente, California
Excellent
Hospital & Emergency · Anaheim, California
Excellent
Hospital & Emergency · San Francisco, California
Excellent
Showing 41 reviews with 2 stars · Clear filters
Lynn T.
The medical alert device, fall protection, failed to work. The two stars are because the support staff was professional and helpful. The test they had us do, drop the device from one hand to the other did not work until the third try. Most people do not fall, get up fall and get up fall again. The one time, in the 3 or so years we have paid for that service, it was needed, it failed. Poor value for the extra money.
Karen H F.
Poor service, unfortunately service is not as stated prior to subscribing. Very "robotic" service. Phone service is unprofessional and "scripted" - unable to handle the call if not in their script. Equipment did not work correctly - kept going off repeatedly and unable to go to "sleep" mode for returning by postage mail. Phone operators DID NOT refer to the notes provided for the alarm purchaser.
Response from Bay Alarm MedicalAug 27, 2019
Hi Karen - Thank you for taking the time to share your feedback. We are very sorry that you were unsatisfied with our services and it did not work for your needs. We will definitely take your feedback to our team to better improve our communication. We do not tie our representatives to any sort of script, but there is standard and important information that we care to relay to our customers, and will do our best to resolve any concerns. For any issues with the device, we welcome and encourage all customers to give our Tech Support team a call to help with proper set up and testing. Prior to your calls to cancel, we do not see any record for tech support assistance, so we are unsure what exactly wasn't working on your end and what we could have fixed. We do see on your recent call, our representative was able to help properly power down the unit to avoid further issues for returning. Again, we are sorry that we were unable to assist you get things properly set up and tested and will be sure to improve in the areas you expressed concerns. We had no intentions of frustrating you and would have genuinely been happy to assist you through everything. We understand you no longer want our services, but if by chance, you decide to give us another try we will ensure the help and quality service you deserve will be provided. All the best, Bay Alarm Medical
Mary M.
Arrival of equipment was not received in the express shipping. The firm did not want to work with me on partial payment. Extremely disappointing. Had hoped that they would understand the amount paid verses delivery.
Bob W.
This has been a total disappointment. Billed as "easy; no hassles", etc. -NOT SO!!!!! The "instructions" that came with the apparatus are totally inadequate and frustrating; one or two had no instructions at all. There are so many things they don't explain when talking with you before you buy their service. Additionally, every single time I've had to call using the device (to test it), the quality of the voice responding to my calls has been garbled and extremely difficult to understand. They have been able to correct it each time, but what if my call isn't a "test" and I can barely understand them??? VERY disappointed. In all seriousness, we may return all devices and definitely wouldn't recommend them to anyone.
Linda S B.
Unfortunately I have yet to set up the alarm because I can't get a connection. Sent first one out and after talking to a tech discovered the wrong type was sent. Received the second one and still can't get a connection. Just received the third one today and will try to hook up tomorrow. Hope that third time is the charm! I must say though that everyone I've talked with have been very nice to work with.
Mary Rose K.
January 25, 2018 -- I purchased the Bay Alarm in home system for my mother in mid-December 2017. It seemed to work well when we tested it. We tested it again on January 22nd. It didn't work. Customer Service wasn't able to figure out the problem and even seemed confused about what type of service we have. She told us she'd send a new box and a return label for the malfunctioning unit. In the meanwhile, I'm worrying that my mother will fall and can't alert anyone.
Response from Bay Alarm MedicalFeb 1, 2018
Hello Mary Rose Kelly - Thank you for taking the time to share your recent experience. It does look like our representative, Jessica C has tried reaching out to you via phone in order to further assist you. We did leave a voicemail and invite you to give her a call back when you get a chance. We apologize for your frustration and definitely understand your concerns regarding your mother's protection. We would love to help and make sure everything is resolved quickly. Thank you, Bay Alarm Medical
Customer
Poor customer service, and no confirmation that my device was received once sent back. I left voicemails that did not receive a call back. Was on hold for over 10 minutes to speak to customer service after I went through another department to contact customer service.
Response from Bay Alarm MedicalFeb 1, 2018
Hello Jordan - Thank you for your feedback. We do see that your device was received and cancelled. We apologize that there was a delay in the confirmation as well as heavy hold times. We are experiencing high call volumes and have made sure to add to our staff to ensure proper assistance to our customers. We appreciate your feedback and invite you to give us a call or email us at [email protected] for any other questions or concerns. Best regards, Bay Alarm Medical
Emily G.
Disappointed with service. They deal with peoples lives yet do not follow up with critical contact information once you sign up. I originally gave CS all contact information when I signed up. It was months later that I found out the monitoring dept didn't have any of it. Terrible if one's life is at risk.