Shirley
So far so good
Works when it is worn, although when we needed it one day and pushed the help button nothing happened. Has been fine since that day.

Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 217 reviews with 4 stars · Clear filters
Shirley
Works when it is worn, although when we needed it one day and pushed the help button nothing happened. Has been fine since that day.
P. P.
When my grandsons push the help button (always an accident!) or if mom accidentally hits the button whoever comes on to talk to us is very kind and understanding and is careful to appraise the situation to make sure it's not an emergency. So far we haven't had to use it in an actual emergency but someone has always been there very quickly when the button is activated.
Customer
No problems with Bay Alarm and much cheaper than a local version.
Kathy B.
My Mom resenting needed to use the service and the team was quick to respond and spoke very slowing and clear. thanks!
Response from Bay Alarm MedicalOct 17, 2016
Hi Kathy! We are glad to hear that the dispatchers were able to assist your mom, making her feel safe and comfortable. We appreciate you taking the time to share your recent experience. Please let us know if there is anything further we can do for you or your mom. Best regards, Bay Alarm Medical
Customer
I have not had to use it yet. I am going to upgrade to a motion sensor pendant.
Chris
The service works very well. My mom had an emergency and EMS services were contacted as well as myself. Billing also worked with my mom to continue to provide her monitoring at a reduced annual rate. Thanks...
Response from Bay Alarm MedicalSep 22, 2016
Hi Chris - We are glad our dispatchers were able to assist your mom during an emergency and made the both of you feel safe and comfortable.. We hope that she is doing well! We really appreciate you taking the time to share your feedback, please let us know if there is anything else we can do to improve and be a 5-star company in your eyes! We are here for you and your mom, so please feel free to give us a call if you guys have any questions or concerns. Thank you! Best regards, Bay Alarm Medical
Kathy H.
My father-in-law accidentally set off the alarm 3 times. The button protrudes slightly and not recessed like other brands. He takes it off to sleep, so he doen't set off the alarm. He needs it most in the night.
C. J. S.
Unlike other Bay Alarm programs, there appears to be limited options (e.g. device purchasing) for the Medical Alert program.
Response from Bay Alarm MedicalJul 28, 2016
Hi C.J. - Thank you for taking the time to review us. Is there something in particular you are looking for that you feel we are limited in? We would love to learn more to better assist you! Please give us a call and we can definitely answer any questions or concerns you have. Thank you, Bay Alarm Medical