Bay Alarm MedicalReviews of bayalarmmedical.com

So far so good. Only our 2nd day.

I lost electric power for 3 days and needed to reset my Bay Alarm box. They were excellent with helping me. The lady spoke slowly and clearly which was important as I'm hard of hearing and 88 years old. I have been very pleased with Bay Alarm for many years.

I have a suggestion to make your product better for the end user. It would be so beneficial to have additional spaces for family contacts. My mother visits between MO and GA and in each state, has a list of different contacts. Those not in use can be lowered in the list to be inactive until needed. Each time I have to delete/add between visits, I am so afraid of entering incorrect phone numbers. This would be so helpful as well as a time saver.

Jessica was knowledgeable, courteous, personable, friendly and very informative.

The agent, Elizabeth, handled my request to change my email address efficiently. She also advised me, while on the phone, to test my equipment. Mission accomplished on this call.

Very kind and thorough. They made sure that all the information was correct and repeated it several times to make sure we had it in order. We were even transferred to the main office, which we did not get disconnected and spoke to a nice gentleman to also confirm the information was correct. Everyone was kind and very good at what they do and they took care of the situation. We greatly appreciate all your help.

The customer service person I spoke with today was great. She was knowledgeable, pleasant and answered my questions. Dispatch has always been responsive and helpful whenever Anna “pushed her button “. I received calls promptly and received detailed information from dispatch. Anna and the rest of our family had peace of mind knowing she could easily call and receive help.

The representative was very helpful in helping me get my new credit card information entered after I had to cancel my old card.