Bay Alarm MedicalReviews of bayalarmmedical.com

Customer Service was great with the possibility of one rep. I definitely would recommend this firm.

My CSR, Mona Lisa, was very helpful and knowledgeable. She was apologetic and empathetic about our situation. She also was honest about what she could do and not do to try to help us be retained as a customer.

I’m thankful for the service supplied by BAY ALARM. It gives me peace of mind.

Very helpful. Had me test both devices( desktop box,GPS). Agent was a little hard to understand because accent(Anthony).

Overall, I’ve been very satisfied with Bay Alarm Medical. After my father’s device was accidentally activated while he was in the hospital, the emergency contacts received calls saying paramedics were being dispatched. We answered the calls, but the caller did not give either of us an opportunity to speak or explain that it was a false alarm. I’m not sure if this is the typical process or a one-off, but being able to speak with someone would have saved a lot of unnecessary worry. On a very positive note, someone from Bay called me first thing the next morning—even though I hadn’t left a message—to make sure everything was okay. He was incredibly kind, and I really appreciated the follow-up. Overall, I’m very satisfied and am sharing this only as feedback about communication during an alert.

Very friendly and consistent. He worked hard to obtain all my information for the their files and get me setup with the safety device. The only issue was with the software not behaving well during the information gathering, making it take longer.

Shika was very patient and helpful in getting permission from my mother to order her new button.

Although the equipment doesn’t always work as expected the tech support team is very good.