Bay Alarm MedicalReviews of bayalarmmedical.com

It seems that my alarm keeps losing its charge. That is concerning to me. I don't get an explanation. Just an email telling me that the charge is too low. huh>? I am new to all this?

Ive complain 5 times now that my watch shuts down even though it has adequate charge. I have to reset about 4-6 times a day. Not getting any real help.

Agents who are dealing with customers on the phone need to have a better command of the English language. I had to ask the person who called to update my information to repeat nearly everything he said because of his heavy accent. Very frustrating!

I fell and was on the ground for 10 minutes and nothing worked!! My daughter finally noticed I had fallen and helped me up. We called customer service, they said “perhaps you moved so the device thought you were ok” Not an acceptable response

Potential users should be aware of their return policy. When the policy is canceled you have 21 days to return everything. If any of the four devices are missing they charge $299 per device. So if you don't get everything returned promptly you are out over $1000. Oh ... and when you cancel they don't bother to tell you what address to send it to, although you can find it in the manual (if you know where that is). Ours is getting returned promptly. But those devices all together can't cost more than twenty or thirty dollars to make in China. The return policy is clearly designed to rip you off so don't use these guys.

If the person wearing the watch is hard if hearing, forget about this being an option. The speaker on the watch is so bad that even people with good hearing can barely make out the voice on the other end. Their watch will go off inexplicably but when tested by being dropped on the ground, it will not go off.

This company is very nice when you sign up but the actual experience is chaos and impersonal. First problem was on us as my mom cannot understand the voice on the speaker and for those who have hearing aids the problem is the low quality of the speaker sound as well as the responder had a thick accent and she could not understand him. She had fallen so this got her pretty stressed. The second problem is how many phone calls I received w/in 0 secs. Pure chaos! I called the company after each fall, hoping they could help me fix but they were clueless. I actually felt like maybe cust service was staffed my robotics. Although I have not gotten our service switched yet,bcz of medical problems ironically, I would not recommend.

The Phone app does not work properly. You cannot access the GPS tracking and it will not show the proper battery life. You can see an accurate status of the device if you go to Bay Alarm web site. Yet this is not always convenient. until they resolve the issue, they should discount the monthly subscription by at least $10/mo.