Bay Alarm MedicalReviews of bayalarmmedical.com

No complaints.

Super responsive customer service

The representative was very helpful. However, we're having issues getting the device to work properly. Also, it would be helpful if the business hours were posted in the welcome materials and added to the voice message when the office is closed. The number to call for help is everywhere, but the business hours take some work to find.

When I call in, the phone staff is always able to assist. However, the Bay Alarm website is clumsy, and often displays error msgs that are impossible to understand

A bit confusing experience with tech support.

I appreciate that you did not discontinue service even though there was a payment mix-up and a payment was late. Thank you.

Was able to successfully assist me with my device questions albeit it was apparent the rep helping me was accessing information to guide his responses. It always appears the reps are not familiar with Bay Alarm devices and consistently need to “look up” information while on the call with a customer. It was also VERY DIFFICULT to hear the rep I was speaking with as another rep’s conversation with a customer that was taking place in the call center impeded our conversation.

I struggled with this company after my friend passed. I wanted to cancel her alarm and had to jump through hoops of filling out forms for cancellation and faxing things and sending equipment back. I was never able to get any confirmation and I kept being charged even months after I’d submitted everything and mailed back the equipment. Today, a new employee contacted me. They were going through and cleaning up account issues. When I explained the situation, they apologized for the confusion, they agreed with me that it should have been an easier process, and they were able to get the cancellation pushed through. All I had to do was send a brief reply to the cancellation email I sent. Today was a great experience.