Bay Alarm MedicalReviews of bayalarmmedical.com

We bought this unit a month ago while my grandmother was in and out of a care center and it initially worked great when we set it up, then 2 weeks in it started saying the internet strength was weak...(we never moved the unit for 2 weeks, it worked fine). We also bought the wall adapter incase of power outage (which most people would purchase). The units lights completely went out and it died. I called to trouble shoot and got Monica, instead of good customer service she puts me on hold as she talks to her supervisor. He then informed her now we owe them $200 because the unit was damaged....due to power surge OR power failure! I bought the plug in to prevent that from happening and she told me there was nothing more she could do and that we could not get a replacement without sending the unit back and paying another $200. This is a sure way to cause more stress to your family and your loved one who needs this kind of help. Please do not make the mistake I did and read over all the negative comments. They are TRUE. This company is a SCAM! As stated below it was a "misunderstanding" now I was told twice by Monica that I was to pay $200 to get a new system, if it was my grandmother calling they would have taken her to the cleaners!!! Not a proper way to run any business, I am worried for all the elderly that they have taken advantage of in the past and in the future due to inexperienced staff. After a lot of unnecessary upset and time wasted the problem has been corrected.

Really terrible service! No one there knows what's going on! In the past, I used this service and recommended it to several friends, that was until the company informed us our unit needed to be replaced. Bay alarm sent out a replacement unit that did not work, when I called their agent they said technical support was closed so I couldn't get help to the next day. Also, They didn't send out the right amount of new emergency buttons- we were told the old buttons weren't compatible with our old system, but when I called to order the extra button, the phone agent said they were compatible. When I made another call to a manager, she said they are not compatible, so basically, had I not checked, the alarm button my mom wears would not have activated the new unit they sent out. Use a different company that knows what it is doing.

For a business that is seeking to provide a much needed service, I feel the attitude is about "making a buck" first and foremost. I guess that is the American way. Sad actually.