kai B.
Louise at Vantive customer service
Realised that I hadn't received any notification of a delivery that I was expecting today so contacted customer support. Louise, the lady who answered the phone, was extremely adept at her job found the issue and repeated the order product by product to ensure all was correct. Discovered that the renal team and changed my prescription and when Louise discovered this she got straight on to see if we could get a delivery today as we had none of the bags in stock at home . Louise assured us that we could still get a delivery today, even when we stated we would be ok till Monday. We were satisfied with the whole experience and found Louise to be a wonderful representative of the company.