Eric B.
Sent the wrong item- No Reply from them
Ordered a part made of steel. They sent the aluminum version which is cheaper. No response to inquiries on how to fix the issue.

Dynamic Products & Solutions
Battle Steel (battlesteel.com) has 338 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Eric B.
Ordered a part made of steel. They sent the aluminum version which is cheaper. No response to inquiries on how to fix the issue.
JustAnswer C.
Only because somehow I realized that ordered the wrong size by accident even when from the very very beginning I was looking 10x12 but no one reply to my email about returning them. I also went ahead and ordered again 10x12 but no word on my return for the previous order.
R.S.
I placed an order on Feb 10th and it said it was in stock but when it hadn't shipped by the 28th I canceled the order. Maybe I'll try again some other time.
Response from Battle SteelJul 13, 2022
Our apologies, it takes longer than expected to ship an order out during these turbulent times, for a product that is so high in demand. We hope to earn your business in the future.
Jorge
Got 80% of What I paid for, 5 year shelf yet product is over 1 year old! Otherwise looks good.
Response from Battle SteelJul 13, 2022
the warranty starts form date of sale.
Michael G.
Ceramic plates were shipped in a cardboard box with a single layer of bubble wrap between them. If the box had been dropped or otherwise damaged in shipping, the plates would have probably been damaged. The plates seemed ok as a product though.
Response from Battle SteelNov 2, 2021
We are glad to hear they arrived safe and sound. Our products are packaged safely in a box with bubble wrap, They are very durable and would not have been damaged had the box been dropped. Battle Steel plates are designed to take a beating. it is highly unlikely they will be damaged during shipping.
Nicholas E.
Website interface is great. Description of products are okay. I've ordered from them one time and that first time was botched. I ordered 4 plates. I instead was delivered 2 plates and 1 plate carrier. Not what ordered. Although they were very prompt in finding a solution to my issue. This should not happen at all. Especially when they boast serving the military and first responders. They should hold themselves to higher standard than what I witnessed. Overall not bad. Good products but the mistake in logistics left a sour note in my opinion.