Battle SteelReviews of battlesteel.com

I placed an order in May for level IV plates and was given a confirmation number and a rough timeline for delivery. Fast forward a month later to check the status and was told that “they apologize but they will be delivered in a week.” I wait another two weeks with no delivery. I email back again and they said they were still waiting for the plates to arrive. I wait another month and email, they said that their system had reset my order and that I could order again or cancel. I cancelled. After all that time, they end up ultimately canceling my order after waiting almost three months. They may have cheaper plates but the trouble isn’t worth going through. I’m going taking my business to another vender and getting my account removed.

The USPS tracking number page said "Shipment Received, Package Acceptance Pending", but that status hasn't changed since July 25. I went to the local USPS branch, but the representative there said that they haven't received the package. Then, I talked to a UPS representative via Live Chat, and she told me this: "This is a Mail Innovation package. UPS will transport and USPS will deliver. We don't have further access to check. Please contact the shipper as they are the one who have access to follow up to the Mail Innovation team." I may have to order from C&H. I actually ordered something from them days after this order from Battle Steel and received the items.

I ordered a Level Vest about (4) months ago and haven't head a word. I did send a e-mail about (2) months ago and was informed that they were backordered but haven't heard anything else since. Don't know if they have gone out of business or what. Very unhappy with this company.

terrible service ordered product back in April. called many times never received anything finally checked my account to realize order was canceled??????? Avoid at all cost

I got this email to give a review of my recent experience with Battle Steel on the Ballistic Armor Level IV and the Battle Steel Plate Carrier w/Removable Cummerbund. Ordered a month ago and I haven't received anything so I can not reveiw the product, but I will review their customer service. As of 7/20/2022 I Contacted customer service on my order and asked when can I expect my order to be processed? The response was "We can not provide a solid ETA". You have to be kidding me! A customer service Dept. doesn't know, "When, What or How" much inventory they have to get a customer an idea of how much more I have to wait. They couldn't tell me if I had to wait 1,2,3 or 4 weeks, Hell! I can be waiting a year and they wouldn't know it. I would have given "No Star" if I could have on the customer service.

I ordered in feb. and called many times, still haven't received order

Plates were not adequately packed. Thick, even for ceramic. Went with something else. Don't trust these.

I never made the purchase because of an error on the website when trying to checkout. Considering the scams and theft that happens over the internet, I’m having second thoughts about making a purchase.