Batteries Plus BulbsReviews of batteriesplus.com

rude customer service would not install my battery

attempted to have a repair offer by the company performed on my phone. an 80 dollar charging port repair, offered as a service by the company. salesman marshall said he might break the screen during the repair, also stated he wasn't responsible is it did break and it would cost us 80 dollars more to repair that. needless to say salesman marshall isn't touching my phone and i will never use batteries plus bulbs. but thanks for the honesty in your poor business practices on the front end.

I took my Fossil watch to have one of the "lifetime" batteries installed on Sept 8, 2018. As the tech was opening the watch he stated "the hands just fell off" Not that I know anything about watches, but in all honesty, HE BROKE my watch. Was told that day they would give me a free lifetime battery, they would send my watch to their jeweler and it should be back between Tues - Thursday of the following week. When I called on Thursday, Sept 13th, no one had any idea where my watch was or IF it had been given to their jeweler. Finally talked with a district manager and she told me, she would check into it. That was on a Friday evening. Stated she was there until 8pm and would definitely call me back. Never heard from her. I called again later that weekend and she was not at work. Called back again on Monday, Sept 17th and found out my watch had been taken to the jewelers but the manager had no idea of when it was taken nor could she give me an estimate as to when it would be ready to pick up. When I asked her to call the jeweler for a time estimate she smartly told me.. "if I call him again, he will tell me the same thing" To make a VERY long story short and to the point, even AFTER filing a complaint with the corporate offices, my watch has STILL NOT BEEN RETURNED AND TODAY IS SEPTEMBER 29, 2018! NEVER AGAIN WILL I TAKE ANY OF MY WATCHES, PHONES, ETC TO A BATTERIES + BULBS STORE!! THEY ARE INCOMPETENT, SMART-ELECKS, UNCARING AND NON APOLOGETIC FOR THEIR ACTION AND NON-ACTIONS!! BTW, THIS IS THE JOHNS CREEK AND CUMMING, GA STORES I have been dealing with!!! They basically do not care about your personal property, their crappy attitudes nor DOING THEIR JOBS!!!

They literally broke my phone, they took a month to replace it, got an attitude when I would call to check in, and made me pay for the screen they fixed even though they kept that phone. I wish they never got recommended to me, and I will never recommend to someone else.

My parents took my mothers phone into the Weatherford, Tx location to have the screen repaired. Phone itself was working fine other than the battery would run down pretty fast and she had some cracks in the screen. Other than that the phone operated flawlessly. No problems with touch screen at all. They replaced her screen and battery, had her check immediately if it would power on, which it did. They went straight home that evening, charged it and went to bed. When she woke up the next morning and went to look at her phone the phone would not respond to her password. Turns out the top half of the digitizer quit working. She and I took it back over to Weatherford, because it obviously is under warranty, to have them replace it. The long haired guy took her phone to the back and then came back out and said that he can't warranty it because the phone had water in it. He proceeded to show us and low and behold, a perfectly round little bubble of water sat right on top of this little raised metal piece. Yes, I said a perfectly round "bubble" of water. Strange right? It was just amazing how this little round bubble of water was able to stay in it's form after being "supposedly" closed up in this phone. Really, you think because my mother is deaf that she is "dumb" as well?? Pathetic! SMH. Good try on trying to cover your butt. Needless to say he would not warranty it due to his "claim." This phone had been no where near water in the less than 24 hrs from the time he "repaired" it to the time we took it back. NO WHERE NEAR WATER! He literally ruined an $800 phone to try to cover his butt. The reason I say "cover his butt" is because we got a "second opinion" on what was REALLY going on with the phone. Come to find out, when he went to replace the screen he tore the small strip that hooks up to the digitizer screen. Hence, why only half of the touch screen would work since part of the strip was still in tact. Absolutely appalled that a business would deceive it's customers in such a way. Will never be back!......By the way, I had them repair my daughters screen a few months ago and she has been having issues already. I thought it was something she had done, but she swears she hasn't dropped it or anything. Now I feel bad for thinking she did something to it knowing what we know now about them.

THEY BROKE MY PHONE AND REFUSED TO TAKE RESPONSIBILITY!! DO NOT TAKE YOUR PHONE HERE TO BE FIXED. They use cheap parts and staff is extremely lacking in knowledge. I did a better job replacing the screen on my iPhone 6 all by myself than they did with my iPhone SE. Now I wish I had just done the work myself. Basically what happened was: My phone screen broke and needed to be replaced (screen was physically cracked, I used the broken phone for 4 days before bringing it in to be fixed with absolutely no glitchiness, besides the cracked screen, every other function worked perfectly), I have never had any issues or glitchiness with this phone...that is until after these people tried to fix it. A very young male worker, took care of us on our first visit, he is the one who replaced my screen the first time. He said it would take about an hour, we waited, came back, only to be told that it was going to take longer. (It took yet another hour to be ready.) We got the phone back and as soon as we got in the car, I could tell that they used a cheap screen because the colors and brightness are WAY off, and then it just started glitching out. HUH, my phone never did that before you guys took WAY longer to fix my phone...perhaps this young incredibly green associate of yours caused damage to my phone whilst trying to fix it and because of this and the liability this entails on your end (you know, for BREAKING MY PHONE PERMANENTLY and not taking responsibility). And you know what? After returning several times (there is a warranty, for what idk because they literally broke my phone and it didn't help me at all) and getting the screen replaced one of the workers, Joe, had the audacity to tell us "maybe it's time to get a new phone"... JOE my phone is only one year old and YOU GUYS BROKE IT so maybe take a step back and reminisce on that little factoid. To sum up how it all played out: We kept coming back until they would actually do something about it. They replaced the screen 3 times, Hot Head Joe was going to put our old broken screen back on during our 3rd visit (after he got fed up with having to work with us on the issue that THEY CAUSED in the first place), we waited for it to be done only to come back to Joe telling us that they apparently "don't have the broken screen anymore so I just replaced it with another screen". None of the replacement screens were of good quality and my phone is still glitching out. We did get a refund for the $90 we spent on their service, not sure how I'm going to get a new phone with $90 but I do know that I'm NEVER COMING HERE AGAIN AND NEITHER IS ANYONE I KNOW NOR ANYONE ELSE I CAN TELL TO SAVE THEM FROM THE HASSLE OF USING THIS FACADE OF A PROFESSIONAL BUSINESS. *UPDATE* From the time I first wrote this review, the quality of my phone has gone even further downhill, drastically. There are lines through the screen, its still glitching out but even more now so, I can't even write a text without my phone either not responding to touch or freaking out and typing a bunch of stuff I didn't even write. I am so livid. Not only does the quality of the screen suck (cheap cheap cheap) but my phone is completely unusable now and I need to use it on a daily basis for work! Now my ability to do my job correctly is being impeded because this company broke my phone and never owned up to it. Do not ever take your phone here. They are unprofessional, do not know what they are doing, use cheap parts, and literally don't care about the customer. I'm taking this to as high in the chain of authority as I can because this is ridiculous. You BROKE my smart phone and you guys literally don't care! I cannot believe you guys are still in business, stick to batteries and bulbs, stop pretending to be a professional Phone repair business! DO NOT TAKE YOUR PHONE HERE! Update: Batteries + Bulbs has still been no help and I am still livid that they completely broke my phone and tried to sweep it under the rug. The usability of my phone has gone downhill even more (didn't think that was possible but here we are). Someone from customer service sent me an elusive message to contact the store manager (a man apparently, all of the managers we talked to there were women, so I'm 100% confused about who is actually in charge). These people really take you through the ringer, no one deserves this kind of disservice, especially paying customers who trusted you. So unless someone contacts me and offers to buy me a new phone or reimburse the complete value of my phone, then we're at a standstill. You guys need to learn better business practices and actually value your customers, treat them with some respect. We were so understanding and patient every time we came in only to have Hot Head Joe greet us with anger and annoyance (why so annoyed joe? Because you have to do your job??) Also the BBB needs to be notified about your bad business practices so we'll see how that goes too.

I am very disappointed with battery plus at the Huntersville, NC location. I went to fix my iPhone 5c screen which I had for 3 years and never crack it. They fixed it. everything was fine until 2 weeks later I noticed one morning my phone had a crack. i had put a screen protector right after they fixed it. I didn't drop it or anything. I couldn't believe it however they said I had a 6 mos warranty. So I said well I can return it to be fixed free of charge because I certainly did not crack it. Surely it had to be a defective product due to cracking so easily like that. Anyway went to fix it and to my surprise, they said since I BROKE IT which is incorrect they can fix but I have to pay. WhaT? ARE U KIDDING ME? Was given wrong info on warranty and surely the screen they put was not a good one to just break just like that. they wouldn't fix it unless I paid again. They were uncooperative and clearly can see a 2-week phone with a cover and protector to break just like is not likely. They were so unfair and unprofessional. They just want people to keep buying screens. Do not send your phone there unless you want to keep paying them.

Did a screen replacement myself on my iphone however I didn’t do it properly so I came here to fix it. The only issues I had were with the wifi and a slightly pixelated screen. The technician said they most likely can’t fix the wifi issue but let’s try a new screen. Before I gave the go ahead he put on a new screen to test if it would work. We tested it and everything worked fine so I gave the go ahead. Come back an hour later and the store was a bit busy and he was the only one there on a Friday night so I waited patiently till he everyone left. He then told me he had bad news, apparently there was something wrong with the shield that resulted in the home button ribbon detaching itself. Said I need a new shield. They didn’t provide the shields there but he assured me that they would order it and fix the button free of charge but advised me to still fix the screen. I refused the screen work just in case they decided not to fix the home button. He advised I call back the following day. Called back and spoke to manager who now told me a slightly different story as to why it broke. After telling him what happened he said he will contact the district franchise manager and come up with a solution Monday. I call Monday, no answer. Came in person on Tuesday and the manager there pretended to know the situation and then after asking for the resolution then claimed he knew nothing about it and I’ll have to speak to the other manager as they do no cross communicate. I asked him to call him or the district franchise manager but refused several times but finally he called the franchise manager. The franchise manager said they will not fix it because now the issue was caused by our prior repair and bending the ribbon. The manager there said this is why I need to talk to the manager I spoke to previously to avoid miscommunication apparently. Finally a few days later spoke to the previous manager who stood by the same story as the franchise manager and offered 1/2 off to fix the home button. I refused. The fact that the button was working just fine when I brought it in and that was confirmed on the work order, and that the button worked with the trial of the new screen clearly shows it was a mistake on their behalf. Next to have them tell me 3 different stories as to why this happened so they will eliminate liability is completely ridiculous and just shows this store is untrustworthy and does not care for its customers.