Batteries Plus BulbsReviews of batteriesplus.com

I brought a 2-year-old battery (with a 4-year warranty) back to the Mooresville location after removing it from my truck and driving 30 miles to the store. I was told their test would take 24 hours, leaving me with no choice but to buy a new $270 battery. I was also warned the new one couldn’t be returned if installed, putting me in a no-win situation. To avoid losing the return option, I borrowed a car overnight while I waited for the results. When I called the next morning, I was told the test was never done because they “have to remove batteries from chargers overnight.” Instead of acknowledging the misinformation, I was given excuses and dismissive responses. When I expressed concern about being misled, the employee told me he “resented the insinuation” and hung up on me. This was one of the most frustrating and unprofessional customer service experiences I’ve ever had.

This has been the worst warranty experience I have ever had with any retailer. I purchased a vehicle battery from this Batteries Plus location in July 2024 with a 2-year warranty. On Sunday, November 30, I returned to the store because the battery had completely failed, it would not hold a charge overnight under normal use. I received a call back two days later on 12/2/2025, even though I was told someone would call me on 12/1/2025. Instead of honoring the warranty, the store refused to replace the battery because it measured "below 10 volts." That excuse makes absolutely no sense. A battery dropping below proper voltage is the symptom of the failure, not a reason to deny a warranty. That is literally what a warranty is supposed to cover. They then charged the battery for 24 hours to temporarily raise the voltage and attempted to hand it back to me as if that resolved the issue. A battery that cannot hold a charge is defective, period. Any trained battery technician knows this. I even asked, "Are customers supposed to walk around carrying voltmeters to make sure their battery is acceptable before bringing it in for warranty?" No one mentioned that when I purchased it, because such a requirement does not exist. It appears this location simply invented a rule to avoid honoring a valid claim. What makes this even worse is that an employee quietly admitted that corporate in Easley WOULD honor the warranty, which means the store knows the denial was improper. That strongly suggests the problem isn’t corporate policy, it’s this location refusing to process warranty replacements. I left the defective battery at the store and will be pursuing the replacement directly through corporate, since even their own staff acknowledges the store mishandled it. Customers should not be denied valid warranty coverage based on arbitrary conditions that contradict basic battery diagnostics. This store needs serious attention from upper management.

This is the worst place to shop. I took my Samsung S3 in for a battery replacement, and I’m not sure what they did, but after charging, the screen went black. Now they want to charge me for the screen repair. My phone was working fine even with a swollen battery. It seems something happened while they were installing the new battery, which broke my phone. I told that incompetent technician to keep the phone, as it’s not worth spending an extra $200 on the screen. My advice: please stop visiting this shop.

Went for a CR2 battery for a laser. I told the salesman that I wanted the best battery. He said, all batteries all same. LIE 1. I said, I disagree. With an attitude, he had a spiel about brands and led me to the store brand, Nuon. Then I asked if they had a charger for CR2, and he said CR2 are not rechargeable. LIE 2. I told him have one, then he said they won't work. LIE 3. The salesman was very rude to me when I saw them online, He treated like I was an idiot. I reported them to the BBB. If you want honest help, go some else place!

Purchased a new Duracell 30LA battery for my 2017 Harley Davidson Road Glide on 1/23/2024 from the Ft Myers FL store. On 10/15/2025 I returned it because it no longer had the cranking amps under load to properly start my bike. This particular battery carries a 2 YEAR FULL REPLACEMENT WARRANTY. I have purchased many of these same batteries in the past for my Harleys over the years and never had a problem until now. Chad, the guy at the counter load tested my fully charged battery and it tested at 13.1 volts and under load it tested at 313 cranking amps. This is a 400 cca rated battery. That's 87 cranking amps short of rated capacity. At that point Chad refused to honor the replacement warranty further stating that loss in capacity needed to be greater than 20%. I'm not really sure where Chad got his math education but 20% loss is still 320 amps and mine tested 313 amps. That's not enough to start a Harley Big Twin so essentially I now I have a $219 completely worthless battery that is ironically still under warranty. Apparently you don't get what you pay for at Batteries Plus anymore.

On October 8, 2025, I visited Batteries Plus in Longmont to have my keyless remote programmed and to obtain an extra key for my 2021 Jeep Compass. Before starting the service, the employee assisting me informed me that I would need to sign a form stating that if the programming did not work, I would still be responsible for a $90 service fee. He asked me to sign the form and make the payment before beginning the work Since I did not have my glasses with me, he filled out the paperwork on my behalf. After about 12 minutes, he told me that it was difficult to program and that he could not get it to work. It appeared that he did not even attempt to program the key properly, and he refused to refund my money. I believe I was scammed by this store. I feel very strongly that this was an unfair and possibly predatory practice, especially targeting elderly customers. I plan to report this incident to the Consumer Protection Agency, as this seems to be another

The salesman, think his name was Alex was the most miserable person I’ve ever met, never smiled, did not interact. What ever happened to customer service.

TLDR: they voided my battery warranty on my $400 agm x2 car battery: I bought this battery because of the 4 year warranty, and solid reviews. So once it went bad, put a charger on the battery first (without the truck connected) before I lugged the 50lb thing up to the store. The charger showed the battery fully charged after about 7 hours. The next day in the afternoon I hooked the charger back up to see if it still had a charge. The battery was dead. So when I took it up to the store, they told me that my warranty is void because the battery was under 10volts. Well YEAH! It’s not taking a charge! The employees could not explain anything and just kept saying they won’t warranty it. Now I’m reading that batteries plus thinks i mistreated the battery in some way to cause this? WTF? I’ll never shop there again and they don’t care but my off-road community does does so I can hurt their profits that way.