Batteries Plus BulbsReviews of batteriesplus.com

FBI needs to investigate for RACKETEERING, BATTERIESPLUS is a coordinated SCHEME. On Saturday, July 11, 2026, I went to Batteries Plus to replace a Duracell automotive battery under “Warranty”, approximately one month shy of its three-year warranty expiration. The battery was purchased on August 28, 2023. This battery was installed in a collectible car that is kept in a climate-controlled garage for the past 3 years, started approximately every two weeks and was not subjected to extreme temperatures or neglect. What surprised me was that I was told the warranty was void because the battery tested below 10.0 volts. (Which I was never shown). Furthermore, nowhere in the store did I see any disclosure of this requirement, or there is a “Limited” warranty. However, throughout the store, Batteries Plus advertises a "3-Year Warranty," proudly and prominently but again there is no clear indication that it is a limited warranty or that coverage is denied if the battery voltage falls below a certain threshold. When I questioned this policy and asked to see it in writing, the sales associate searched around the store, called a manager, and eventually told me they couldn't find any “Pamphlet” or written documentation explaining this warranty limitation. If a condition like a 10.0-volt minimum is required for warranty coverage, customers should be clearly informed before they make a purchase, and this so called “Test” should be done at the front counter in front of the customer. Instead, Batteries Plus practice is to call in few hours after tying to “So Called” recharge the Battery. Again, Batteries Plus stores proudly advertisements simply promote a three-year warranty without explaining what appears to be a significant exclusion. There wasn't even an offer of a prorated replacement or credit. I feel cheated for paying for an overpriced auto battery with 3-year warranty which is never intended to be honored. Total Scam. Where’s Dateline, Channel 12 I-Team Investigators, FBI racketeering team for coordinated schemes. Consumer, I are being misled and this is very disappointing. My concern isn't just about one battery—it's about whether customers are being given clear and complete information regarding warranty coverage before they buy. I hope Batteries Plus improves its disclosure of warranty terms so future customers know exactly what they're purchasing.

Was traveling in San Antonio Texas and needed a battery in my Chevy Tahoe. The store at Loop 1604 and Redland was very good at accomodating me and installing a new battery. I got the best AGM battery they had at a cost of $403 with taxes. However my problems began when the new battery would go dead in my vehicle. When I returned to Wisconsin, I went to my nearest Bplus store in Janesville. They said the battery tested fine and said it was an issue with my vehicle. I took my Tahoe into my local Chevy dealer and had it put on diagnostics at a cost of $92. They showed that everything was fine on the vehicle regarding the alternator and charging system etc. They showed on two different testing instruments that the battery had a bad cell. They installed a new GM battery at a cost of $201 plus tax. They did not have an AGM battery available. I needed my vehicle to start reliably. The vehicle has started and performed perfectly since then. I took the defective AGM battery to the Janesville, WI store and requested a refund. They would not refund because they said the battery tested ok. So I submitted a claim to Batteries Plus corporate and really really got the run around on why they could not refund the defective AGM battery. After 3 rejections they finally agreed to reimburse me the $201 I paid for the GM battery. NOT the original purchase price of the DEFECTIVE AGM battery. So I have spent $500 and made two trips to my Chevy dealer and two 45 min. trips to the Bplus store in Janesville. Offering me $201 is an insult. Batteries Plus has a BAD warranty program and does not stand behind their products. Do NOT purchase an auto battery from them!

Purchased a car battery from batteries plus, on the phone they said they will install the battery but when I got there and they saw I was driving in Volkswagen they said they don’t do Volkswagen’s. It’s a foreign car. I guess they don’t have a 10 mm wrench. It wasn’t any harder to change than any battery I’ve done a domestic car and I’m 68 years old so I’ve had quite a few cars. I was charged $10 for the core fee, which was refundable what I returned with the old battery. But when I showed up with the old battery, they said it would take five business days to refund a lousy $10. You know it didn’t take five days to charge my debit card when I bought the battery, that they were able to do instantly but to give me back $10 they charge me that day would take them five businessdays. WTF the battery is sitting right in the floor their store. I don’t know why I just couldn’t be refunded by 10 bucks right there and then. but no just another business that tries to make money off of your money by hanging onto it as long as possible that’s one of the worst business practices I’ve seen more and more crappy organizations going to these days. This company is a joke.

Dropped my phone off for a screen replacement. Was told to pick it up in 2 hours. When my phone was finally repaired 4 hours later I demanded a discount for the delay. The owner told me he would keep my phone or maybe even re-install the cracked screen if I didn't pay in full. So I paid him to get my phone back. He then banned me from his store for life after I informed him of the unflattering review that would be published. I, obviously, will not be going back (ever).

I ordered a replacement key fob for my car on 12/29/25. I was told 10 days to two weeks. It ended up being 32 days. Then, when we went in, they were unable to program it and asked me to come back when the “expert” was in. I went back and the “expert” struggled, but was able to program it. Next, the “expert” cut the emergency key wrong and told me that she would order a new key and it would be 2 more weeks. Next, I waited 15 days and hadn’t heard anything, so I called and was told that the key had never been ordered and that he would order it and it would be another 2 weeks. Next, we went back once it arrived and the guy couldn’t cut it and told us we needed to come back in 2 days when the “expert” was in. I went back and she said they couldn’t do it and I would have to go to a locksmith to get it cut. I asked for a recommendation but, she didn’t have one. She said it should only be about $20. It was $44. This ended up taking over 2 months 10 days and was a total fiasco. These people need to make some changes!

So I bought a battery at Batteries + on Burnet Road in Austin. lasted 18 months of the 4 year warranty, dead as a mackerel. I took it in for prorated $$. No they wanted to give me a new battery and I don't want their battery. I have already replaced it because they had to keep it 48 hours to prove it was bad....how was I to get to work?? No store credit no options. Dont buy from here...100 dollar battery isn't worth a bad reputation!

October 2025 I purchased a battery from Batteries Plus location in Schaumburg IL. and on December 2025 the battery died, I have been back and forth with the battery and the manager is the worst with customer service. I contacted the Batteries Plus corporate customer 3 times with a lack of any response. I have posted the situation and Batteries Plus finally responded that they will try to do better. I also have a open formal complaint with the Better Business Bureau and it in the process of investigation. Batteries Plus Schaumburg at this time has had my battery for a month. The local manager claimed he has had no knowledge of my problems. However his employees claimed that they have talked in detail of the issue with him. The manager has washed his hands not caring to address this customer issue. Also, I found through conversation the Schaumburg store does not explain the battery warranty, almost hiding it until something happens. Then when a problem occurs they do not want to discuss the situation with the customer. From the the corporate customer desk, I found that buying from a non-corporate store the local manager has all the power. Quoting the service desk, to a point of not wanting to discuss the warranty they should have presented at the day of purchase. This is a terrible situation and I highly recommend not making any purchases from the Schaumburg IL. store. Thank you Robert Repetsky

On Monday, 12/15/25, I purchased two button batteries. When I got them home, I tested them on my battery tester and with a multimeter. One didn't have enough charge to do anything. The other had slightly more. I called the store on Wednesday, 12/17/25, and asked if I could exchange or if I could bring it in and have them test them for me. I was told that they could "try" to test them but all they would see was if it had power not how much charge was present. I was told that I could not exchange them because the items have to be unopened for an exchange. How am I supposed to test or see if a battery works without opening the package? I'm pretty sure that someone from Batteries Plus will respond by stating the policy they have, but here's the thing - this policy removes Batteries Plus and it representatives from any responsibility that the item they distribute in exchange for financial gain actually works. Batteries Plus is in the business of selling batteries. I purchased the batteries with the expectation that they would work. When you have paid for that device with the expectation that it will perform as expected, particularly when used for its specific intent, the purchaser should be compensated when is fails. In other words, I paid for two batteries. Those batteries did not work from the time I purchased them. Since they did not function as promised, I would like a refund or at minimum to be given an exchange. Unfortunately, I am not confident in that any battery I get from Batteries Plus would work. Bottom line, buyer be ware. If I could give a negative amount of stars, I would.