Batteries Plus BulbsReviews of batteriesplus.com

I live a half hour away from B&B in Marlborough and I purchased a new key fob for my car so that I could have 2 working keys. I ordered it. It came in. I gave them my existing key for reference and they programmed the new one for my car. All good except apparently they deprogrammed my existing key and caused not to work. I drove the car home with my new key but the next time I tried to drive it I used the old one and the car wouldn’t start. I didn’t realize that the old key could possibly be the problem. After all it has worked just fine for 10 years. I waited a while, started the car again and it worked so I took my car to the mechanic. I hadn’t noticed that I had used the other key this time. It was the end of the day so my mechanic gave me a loaner car to borrow while they figured out the problem. The next day they called and explained that the old key was no longer working so I went back and picked my car up. I called B&B to explain it to them and quite frankly to ask for some compensation for my time. In addition to the time I had already wasted I was going to have to go back to B&B, wait for them to fix the issue, and drive home. They were very defiant over the phone and told me they could not determine the cause of the issue until I brought the car in. When I asked what other possible explanation they had for the problem they had no response. Finally they told me that even if they determine that B&B is responsible for this mistake which caused me to waste a massive amount of my time they would not compensate me in any way, not even a 10% discount. I will not be using their services again.

I would give them a zero if I could. I bought an expensive, higher rated, battery ($237.00 worth) for my car in December of 2020. Fast forward to February 2021 and the sub zero weather hit. My new battery was dead as it gets. I jumped the thing and ran errands for the next few hours never turning the vehicle off for fear of not starting again. The last errand was back to the 135th Metcalf store where I purchased it. They "tested" it and said it was fine and refused to replace under warranty. Less than 60 days old! My advice, buy at Costco. My Son did and 16 months after purchasing it would not start. They replaced it on the spot with a brand new battery, no question. I knew I should have gone there instead! What this franchisee needs to learn is good customer service pays big , recurring dividends and makes for a loyal customer, for life. Poor customer service means for each event, that customer is going to tell multiple people about their experience. Bad news travels faster than good resulting in lost future revenue and customers No, not every unhappy customer will take the time to write a review like this one, but they will take the time to share their experiences with your business, many times over with many people. This is called word of mouth. I know I will. Bottom line- Go anywhere but Batteries Plus

Don't bother placing an order for anything they are going to bring in from another store. For the second time, I placed an order for an out of stock item. And for the second time, our of two, they don't seem to be able to get the item into their store. Pretty worthless employees as a company. It takes months for them to actually make it happen, and only with you calling again, and again. After sending a message through Facebook to the national level, I finally received a call from a fairly high up, ranking customer service person, who understood that the store, the manager, the employees were falling short. Heads rolled, employees were retrained, the issue was resolved, and kudos to Batteries Plus, for getting me my bulbs, and improving their system.

I bought an X2 Power battery for my car from Batteries Plus and was offered a $30 mail in rebate. They requested proof of purchase so I included a photocopy of the receipt. They wrote and said they won't honor the rebate unless I send in the original receipt. The store said for me to keep that original receipt for warranty purposes. Considering the receipt was from one of their stores, I can't believe they had no way of verifying it. I have bought all my batteries from them for over 25 years. never again.

Go elsewhere... Overpriced, low quality products with Sub-standard service and confusing shady warranties...

We ordered a 2020 jeep wrangler key. They have cut it wrong twice and now have broken our only key fob. It will not start the jeep and the buttons On the fob do not work. Stay away from them making keys. Terrible customer service.

Do not buy batteries for car, truck or boat , been ripped off 3 times, every battery I buy from here dies in 2 years or less i amDone using batteries and bulbs. And they never warrantee anything for me

Battery Warranty - don't bother buying a car battery here. If it goes dead before the two year warranty they will find a way to NOT honor their warranty. Advanced Auto is the best place...they will replace the battery if it dies before the three year warranty!