Bath PlanetReviews of bathplanet.com

Had shower installed, water mixing valve installed to far out . Works ok but looks terrible. Will not come back and fix it . So much for lifetime warranty because of faulty workmanship. Beware !

We hired BP to install a walk-in shower as part of a larger bathroom remodeling project in 11/2022 - completed in 3/23. Just the facts: Pros - we are pleased with the final shower product, but not pleased with the process at all. Cons - although BP was fully aware of the nature of our entire bathroom remodeling project, unbeknownst to us, they initially installed a shower in 11/22 without pulling a permit! Since we could not move forward with the rest of our project, the shower had to be pulled out and a new one ordered, which was not installed until 3/2023. However, the ‘new’(?) shower installed was soooo dirty, with smudge marks and boot marks on all three walls as if someone walked on the walls! It was so bad that a ladder was needed to remove all of the smudge marks and we insisted that BP contractors return to clean the entire shower walls. But why they even felt that it was ok to install such a dirty product, after having to remove an initial shower due to their failure to pull a proper permit, is mind boggling! Finally, the BP contractors broke a glass picture frame and vent, though never reimbursed us! Bottom line, is that the BP process was very disappointing and very concerning. But so far, the final product has been fine🤞. Just beware!

UPDATE - The owner visit the job and confirmed that the glass needed to be replaced. He replaced it with a much thicker glass, which works great. This was done within one week. We spent $28,000 on one bath, one shower and 1 vanity. We were told the products that they used are the top of the line, but they are not. The glass shower door is so thin that it shakes when you barely touch it. We have complained to Bath Planet (using their sub name of Four Seasons Home Products), and they became angry with us and treated us as if we were in the wrong for not liking the cheap thin glass they installed. They are so nice when they want your business, but if you dare complain about the work they performed, you are treated like crap. This is from the lady who answers your phone call to the guy who came out to check out the complaint. This guy was so rude that my husband kicked him out of the house. What happened to the nice people who grinned when we gave them a $28,000 check. They are refusing to replace the shower doors with a high quality glass that they said their product was. We now have to find another company to give us the high quality that Bath Planet promised. DO NOT USE THEM.