Bath PlanetReviews of bathplanet.com

I got a tub installed several years ago. The new tile i has they took out put plastic despite me saying I wanted the tile. They said " tile is bad for bathrooms" Guy Dennis was rude from the start Bath Planet tried to sue me for the money whether or not the work was performed. It's plastic! The guy left a hole in my floor, I filled with caulk Now today I'm just getting a text about a project. I have them on autopay. They better not be charging me for another project This overpriced tub is almost paid off and I'll never buy from Barh Planet again!

Cody was excellent and very informative would recommend him to my Friends and Family!

I signed the contract with the understanding that I needed to do so to retain the quote but that I could cancel in three buisness days - as seen on page 4 of the contract. I was told by my sales person to call the "home office" 630-540-2023. I did the day after I signed the contract call this number to "cancel" the contract. A message was taken and I was given assurances that the manager would call me back. After not recieving a call back in a timely manner I called again only to be told the manager has been in "meetings" all day. Again, no call back on Friday. I waited through the weekend to call again on Monday. Again, I was assured the manager would call me back - and my second call, two hours later, I was told the manager is out of town. I have one more "business day" to get this resolved - and based on the current handling of my request - I do not beleive or trust that they will call back.

My salesman was Carson. He was very professional. Answer my questions and worked with me until I was satisfied with the price. On the day of installation, Tristan arrived on time and I must say he is extremely good at his job. Everything done was very very professional. He truly is a craftsman and a very fine man. Randy

Was very friendly gave us a great deal gave us multiple discounts gave us his full attention. He made us happy at the end of the deal gave us his full attention

They took almost six months to get started on the job. We were quoted 3 months max when they would start the work. They did such a TACKY job on my bathroom! They didn’t put the baseboards they were supposed to, the sliding GLASS shower door was dangling from the top of the shower, my husband had to superglue the bottom slider so the bottom glass door would stay put. It made me VERY nervous to have that big piece of glass just dangling there. (They tried to say it’s supposed to be like that.) this whole bathroom looks so tacky. I’m very unhappy with the work that was done. The floor is completely unleveled in the front of the bathroom. They charged my elderly 75 mother 17.5 THOUSAND DOLLARS for this shotty work! I’m very upset they talked her into getting this done and she took a loan out to pay them that she will never be able to repay. They said it’s two years interest-free, but by the time they got done with the work, she only had a year and a half of interest-free payments! So since she took a loan out, they were immediately paid. They had the 17 grand in their account, but they didn’t show up for almost 6 months to get it done and when they got finished, it looked like total crap! I wish there was something that I could do to. My mother doesn’t have to pay back this crap job work! A year later, the shelves in the shower are coming loose. I don’t think my mom should have to pay for this. She shouldn’t have to pay that much money on the loan loan considering they waited almost the full six months they had to get the job done. Like the title says in December 2023 they promised my mother that the job would be done sometime in February at the latest March 2024. They didn’t get here till close to June 2024!

Sale rep spent 2.5 hours at my house and would not leave. Somehow the price kept going down from 22K to 12k after calls to the manager and mysteriously finding other discounts. Told them I wasn’t deciding today and the price went back up to 22K. Scam artists. Don’t waste your time but if you do, expect them to be at your house for a long time trying to convince you! Also don’t trust their initial price!

Had shower installed, water mixing valve installed to far out . Works ok but looks terrible. Will not come back and fix it . So much for lifetime warranty because of faulty workmanship. Beware !