LaD
The information on the website was…
The information on the website was incorrect. I was told that it would be made up to me after I spent extra money for a quicker delivery also. That did not happen. The Bat itself paint came off after one swing.
Response from batflipshop.comOct 26, 2022
Lance, you are correct, 1. I changed the site's wording because, as I stated, I wanted it to be clearer to the customer. I also added more time for Pure to produce the bat to avoid having the issue we had with your bat again. 2. The only reason I brought Clint into the conversation was for him to explain the issues they were having with production, I felt if you heard it straight from Clint it would ease your mind that it was out of my control. At no time was the intent to push off our responsibility to you as Our customer. 3. I removed my previous response to your review, not sharing this to sound like an excuse, but I was dealing with issues with my wife's Cancer surgery when your review came through, and I took my emotions out on you, I apologize for that completely. I should have waited for a better time to connect with you. I want to make this right with you Lance, that is not the impression We want our customers to have of our store, as you can see by the other reviews. I am offering to refund you half the cost of the bat, $150 including shipping. If you are ok with this all I ask is to increase the number of stars you gave us so it doesn't affect our overall rating as much, I am not asking to change your feelings, just the stars. I will get with Clint about getting your bat back to them for repairs Again, We are very sorry for the experience and hope you give us another chance.