Bat-CaddyReviews of batcaddy.com

I purchased a Batcaddy X8R one year ago.  Recently, I've had an issue with its operation.  I contacted customer support/technical support through the website 3 times in the past five weeks and emailed the support group twice directly.  In those past five weeks, I never heard back from Batcaddy.  The support service they offer has been awful. I would not buy another motorized cart from them given their lack of interest in supporting their customers.  It's also frustrating that there is no customer service phone number on their website to call. Also, their website solicited reviews from customers. I sent them comments about my concerns with their customer/technical support group. Not surprisingly, my comments were never posted on their website.

All I want to say is a golfer would have to be crazy to buy anything from this company. Yes, their electric carts are very good but if you have any problems with them you can forget about getting any help. I have tried to order a replacement part for two weeks and their store states they can't accept payments now. No one returns calls or emails. Their BBB rating is "F" so I guess that should tell you something.

Ordered my Batcaddy on 5/6/28 and have not received it as yet. Nobody answers the phone and their message instructs you to submit a ticket with your request and they will respond to you. I've set up 2 separate tickets and have not received a response on either one, yet they send me emails offering me discounts on their accessories. This is extremely frustrating. Does anyone having similar problems found a way to contact them or get a refund? Any held would be much appreciated

Ordered a batcaddy Apr 8. $1295. Said I would receive it around Apr 22.. never arrived and no refund. They don’t answer phone or emails! Unacceptable.

I have owned a bat caddy for years and rated them five stars. I have the same complaints as everyone now. They have always had premiere support. Now nothing. x3 parts needed are unavaliable and out of stock, no new x3r carts available to purchase (currently out of stock), no ability to talk with anyone, and support calls and tickets go unanswered for almost two months now. One seller told me that they are restructuring the company. Well? It's not working very well, if that's true. I was also told that the carts and parts are on a ship waiting to go through customs. Does that take two months? I'm sad that such a wonderful product is getting such bad reviews. But, leaving folks hanging out to dry is not acceptable.

I bought a “demo” model to save a few bucks. It arrived in a huge box and the caddy was very poorly packed. The remote control was broken, the power lead from battery to caddy crushed, and the battery was damaged. There is no customer service at all. You have to submit tickets and cannot talk to anyone. After numerous emails, I finally got a call back. She informed me that they have had several issues with their shipping department. After three weeks, I finally received the parts. In the middle of my third round, one of the wheels fell off. Once again I had to submit a ticket. No telling how long this will take. I spent $900 to have this caddy sit in my garage.

Got an X6R with a lead acid battery (18+ holes) as a gift last October. It works well for about 11 or 12 holes, after which it starts to slow down and get flaky: stuff like spontaneously powering off, or becoming uncontrollable to the point where I'm forced to unplug from the battery. I submitted a ticket via their website in April. A week later I submitted another one via email. A few days later an email to the president. Multiple phone calls, all go unanswered. They also didn't respond to the BBB, who I also complained to.