Bask Bank™Reviews of baskbank.com

It’s incredible, I can not reach their customer service at all. There is no one to speak to If scam happens on my account. Very very scary.

Don’t understand low rating. They pay great interest rates on savings and when rates goes up you don’t have to call them to get the better rate— it just goes up.

Worst application process. Must submit biometrics (driver license front and back and selfie). Their tech is useless...no matter how hard you try to focus on the driver license it won't auto-scan. Then if you submit a picture you receive a notification that "bar code can't be read." But allows you to submit and you receive an OK message. Then must await next steps. For us it was an "Error Code" without definition. So, I called this morning. Waited on hold 8 minutes and requested a call back which came about 6 minutes later. Nice agent who explained my biometrics hadn't been received. She sent new text link and both of us re-submitted biometrics. Again, same problem with their technology. But same results..."OK." So, to confirm, I called bank again. Same wait and call-back times. Agent placed me on hold about 5 minutes and returned to tell me she was waiting to speak with first agent because "she hadn't notated the account." I asked her simply, "did you receive our new biometrics?" After a few minutes of checking she said no. Too difficult to become a customer. I've canceled the application and asked they confirm this. I don't expect I'll receive any confirmation. Overall bad experience...when it should have been the best experience (signing up).

I have been with them for almost 2 years, I transfer my money between them, chase, and AMX saving all the time without any problem or talking to anyone. I just so it and my money are where I wanted to be the next day. With a 4.15% return, you cannot beat it.

Have been with Bask for about 8 months. In the very begining I thought 'clearing' my deposits a bit slow, but after a few weeks all transfers in or out have happened very quickly. They have also increased the interest paid I believe 4 times to one of the highest in the U.S. No complaints at all.

There is zero customer service from Bask Bank. I cannot verify transfer requests because I am outside the USA. A week ago I called them and was told it would be taken care of in a day. It has not been done. I have sent 3 messages to Customer Service and they have not replied. Beware!

I’ve never had such difficulty opening an account and I have multiple accounts worldwide. I’m not sure if this bank on the level or a scam. I question that when I was opening and it took me almost 3 weeks to open the account and now I’m questioning again just trying to put money into it. I don’t understand how you could be giving interest rates that you do, while providing absolutely no service. I’m very happy I checked trust pilot before pursuing this bank any further.

I have never had so much trouble applying for a savings account. Frist time I tried, they gave me a terms policy that took almost an hour to SCAN - would have taken several hours to read it thoroughly. I decided to accept the terms and hit the accept button but they had logged me out and cancelled the application for inactivity. I was NOT inactive but was constantly scrolling through the document. So, I started over from scratch, filled out the form again and they sent me a text to shoot a photo of my driver's license and my face. After several tries, I completed this step only to be told the application failed and was cancelled AGAIN!. To add insult, they said I need to call their customer service dept. But that will have to wait two days because I am doing this on Saturday. This is total BS and it is enough of a confirmation of their lack of decent service that I will not sign an account with them. I have accounts with multiple other online banks and never had this kind of frustrating trouble.