BaselaneReviews of baselane.com

Baselane has really been great for my needs for over a year. Staff are very responsive and helpful.

User friendly. Tenants love it, my accountant loves it, and it is great for organizing finances. A one stop solution for rental banking.

Your personal customer service is the best in taking care of my tenants problems. Rental payment system that great. Considering several of my tenants have very little knowledge of paying online. Baselane in there to help. I highly recommend!

Very useful tools for banking and running a real estate investment business. SETTING UP ACCOUNTS. SENDING WIRES. MANAGING BOOKEEPING. Creating virtual accounts for contractors and maintenance crew.

Update: After leaving this review, I was contacted by Baselane and was able to schedule a call to speak to the CEO, Mathias, regarding my concerns. During the call, I was able to discuss each of the problems I recently had when using their system and he took the feedback very seriously. Regarding my concerns about the UI being difficult to use, he took me through how to more quickly use the current site and assured me that there are upcoming updates that will address most of the common issues I currently face with the system. He also explained upcoming changes in their ACH system which will address my issues with transactions and showed me how to directly contact their support team with questions (there's also an upcoming update to streamline this process to make it easier). Changing my review to five stars because of how well they took the feedback, their professionalism, and how quickly they addressed my issues and rectified it. Also, there are a lot of exciting updates coming up that further improve both UI and functionality to make rent collection and analysis far easier and more practical than anything currently on the market for landlords. I'm looking forward to trying out the new updates! unremarkable. The UI is so horrible that it'll take you 2-3 weeks to figure out how to use their features. They clearly need a product manager on board or need to fire the one they have. Slow to deposit, they don’t take any feedback or really improve their products. App can be very glitchy and ALL THEIR FEATURES ARE HIDDEN and so hard to operate. I give them 2 stars because after you go through the painstakingly agonizing work off learning how to use their product it sometimes works. Im switching from them because its just not practical to spend 10-20 minutes trying to remember how to find account information. I just wish the user experience was better.

Larissa is the best account manager and it's great to have a fintech solution for landlords with great support. I like the automated features, reporting and tax forms. I use it to track short term and long term rental properties. I recommend the software.

I inherited 3 rental units and was in the market for a new and modern banking solution. I’ve been using Baselane for a couple of months now. It was simple to set up and get started. I have tenants using it to pay rent via ACH but credit cards is also an option. I can categorize expenses easily and overall it feels like it has enough accounting features that I don’t expect to need another app for bookkeeping.

Baselane has made the process of setup very easy. I had a quick turn around time to setup a new system for a rental property and I was easily able to get everything setup. I appreciate the step by step instructions. The ease of creating an account and bank account and the helpful demonstrations for how to use the application. The fact that the application has no monthly subscription fee was super exciting for me as well. I love this product and highly recommend it for anyone wanting to deliver a professional experience to a tenant while also making the process of tracking revenue and expenses straight forward.