BaselaneReviews of baselane.com

Baselane is one of the worst disappointments I ever had in 10 years dealing with real estate. When I was first introduce to their customer service everything went really smooth and had daily follow ups with their team until I decided to move my portafolio to to be manage by this company, from that moment on the entire experience went sideways, my tenants reported to me they had to wait days to get their accounts confirm, from there setting up automatic payments took them weeks to manage, and to actually see funds almost a month! I expected this process to be "normal" as it was the first time setting up the accounts, but to my surprise the problems went on and on, the second red flag is when I first set an ACH to my insurance company, one of the "benefits" this company offered, to my surprise those payments were rejected due to a miss match of my name. After 1 week of daily emails, phone calls with their staff, the only response I got was that unfortunately they cannot ensure 100% of payments through them can be guarantee, I initially though the customer representative wasn't knowledgeable of this aspect so I requested to speak to their manager, and 3 days later I was told that at this moment this website does not have this capabilities, can you imagine setting up mortgage payments, contractors, insurance companies, or any other provider that relies on the efficiency of this system and been told that even the CEO of the company did not find a way to ensure payments were set up reliable! Well I learn this the hard way and to put this in context I only moved 5 properties at the time, for those with larger portafolio be aware of this limitations upfront and avoid a headache.

The customer service representative was friendly. However, I was told it would take up to one month to receive check from the closure of my account. 1 month seems like an absurd amount of time in today’s world of technology. I asked for a electronic transfer but was informed only a check could be sent.

This site is a joke - the interface is amateur, and nothing works. I tried for hours to remove the property I had put in and could not do it. A support call was scheduled, and the guy didn't show - got an email two hours later saying 'didn't feel well' and couldn't make it. I've received two unsolicitied sales calls from them and now **can't get them to close my account.** Total amateur site from start to finish. Can't reach them by telephone - infinite loop to a recording and leaving a message. Calls not returned. Like phoning a frat house rather than a business. update 13 May: my review was hidden for over a week after being flagged for being 'harmful or illegal.' The same day, the Baselane COO contacted me on my personal email, requesting a personal phone call to discuss ... what. This created a certain air of menace. A C-level executive, who once was a consultont for Boston Consulting Group. I replied I was confident my review reflected my experience and I would not retract it. Given his bizarre response, I again urge anyone seeking a rental management/payment system to look elsewhere. Or just use one of the no-fee cash-based payment apps.