LED Bar Lighting focuses on providing exceptional levels of customer service throughout the entire buying experience. We understand customer satisfaction doesn’t just mean answering phone calls or providing a fast shipping process, but much more. We believe to achieve “Real” customer satisfaction every project, situation or problem needs to be treated on an individual basis. This allows us to offer each customer the attention and service they deserve. We value our customers and appreciate the importance of building long-lasting business relationships. We continue to evaluate and improve our customer relations, with the goal of providing the best customer service in the LED Lighting industry.
LED Bar Lighting (barlighting.com) has 136 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Customer
Ordered 1 roll of LED strip on Feb 5. It is now Feb 15 and status is still awaiting fulfillment. Unacceptable and terrible service.
Customer
Ordered led lights and transformers Order came with wrong product Customer service horrible not returning emails and phone calls. I was waiting for return label 3 weeks. Product returned to bag lighting over 2 weeks and I still waiting for a refund Will not buy it again. Be aware!!!
Katie
They made a mistake of making their item free, and when I bought, they cancelled my order days later. Still to this day they will not reply to my email but sent me an automatic email to review them. It's not my fault they made a mistake. Don't wanna just give it away, fine. At least have the decency to email me back and give me an explanation. Anyways, took my business else where.
Customer
My order took 2 weeks to get shipped. They didn't respond when I tried to contact them through email and phone, but finally shipped my order after I made a Paypal dispute.
Spotted F.
Way over 12 days and still no response, when you are doing work for someone else you need orders filled in a manner .
Glenn M.
Ordered on 12/8. When ordered the website said 3-5 days. It's been 7 days and still haven't received. Call their number, it goes straight to the "we're busy with other customers, please leave a message and we will call you back" . I've left 2 different voice messages and have yest to hear back. Also sent an email and no response. Terrible!!! Looks like I'm out $80 until I figure out how to get in touch with them.
Moaed
I made the order before one week and I didn't get my order. I waite over 7 days. Also, I contacted them and no body answer me. What can I do?
Response from LED Bar LightingFeb 2, 2016
Hi Moaed, Unfortunately, we had issues authorizing your payment which is what caused the delay in shipping your order. We have tried to contact you to try and resolve this issue but we never received a reply from you. We hope to resolve this issue asap and ship your order out immediately. LED Bar Lighting - Customer Service Team UPDATE: Thank you for contacting us and resolving the payment issue. Your order will be shipped out immediately. We appreciate your patience and understanding throughout this process.
Customer
Did not ship all items that were ordered. No explanation of why they did not include all of the items in the box or VIA email. Unable to get a hold of them by email or phone for multiple business days. Only after I called my credit card to dispute the charges did BarLighting call me back and notify me they were aware they shorted my order. They wanted to "help me" redesign the lighting layout with what I was sent so they wouldn't need to send the parts. Offered no refund for missing parts.
