John M.
Wishing Coorespondence was better
No problem with the product. I had purchased a flex kit in 11/13 and it began to fail in October. Called and a fix-it-kit was sent. No issue there. Received kit but was unable to use it due to the spacing of the LED. Product was put into a piece of artwork. So I purchased a brand new kit on Cyber Monday. I tried the CYBER20 discount, but was unable to use it as my order did not exceed $99. NO worries. Ordered it anyway as I need it to complete my project. I had received an email on the Tuesday after Cyber Monday that I could have used CYBER10 on my order. In order to save a bit of money, I did send a email asking if the CYBER10 could be placed on my order as I was not aware until the next day. I have not heard back since. on 12/08 I did complete my project and am now most please again with my result. I hope that the new string does not fail in less than a year because installing this flex kit in this artwork is most difficult. Keeping my fingers crossed it lasts a long time. Have a great day! John