Customer
poor delivery
they didn't ship product until13 days after order was placed
LED Bar Lighting focuses on providing exceptional levels of customer service throughout the entire buying experience. We understand customer satisfaction doesn’t just mean answering phone calls or providing a fast shipping process, but much more. We believe to achieve “Real” customer satisfaction every project, situation or problem needs to be treated on an individual basis. This allows us to offer each customer the attention and service they deserve. We value our customers and appreciate the importance of building long-lasting business relationships. We continue to evaluate and improve our customer relations, with the goal of providing the best customer service in the LED Lighting industry.
LED Bar Lighting (barlighting.com) has 136 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Customer
they didn't ship product until13 days after order was placed
brad
The lighting strips themselves appear to be nicely constructed and give out some good light. However, the adhesive strips you use to mount them to the back of your TV either require more surface area than some TVs will provide, or just aren't fond of some TV back-plate material (Samsung 65" Plasma). Not even a day later and they are hanging off.
Bill.
The plug in connectors on your equipment are not very trustworthy. On three of the last four kits I have bought from you, the plug in connectors have not worked without some twisting and turning of the plug on my part. On one kit I cut off the plug from both ends and hard wired it to get it to work. On two others it is 50/50 on plugging the connectors together and the lights coming on without some squeezing or twisting. I just received a multicolor LED light kit that has a sound activated controller...these lights do not come on at all. When the whole kit is wired up I get a white light flash when I plug the power into an outlet. The controller shows a green light that says it is getting power. But the lights will not come on. When I unplug the power cord, there is a slight delay in this green light going off, but when it does the LED lights flash red. I don't understand what the problem is. I will try contacting you this coming Monday. I am very frustrated with your products. I use them to provide background light in art objects for a client. I put a lot of skill and time into the frames and housings, the artist gets excited about seeing her work. I then install the lights, which should be a no brainier, and we are both disappointed when they act up. I love your website, your description of your products, your prompt delivery, your prices...but the stuff has to work without messing with it to get the results we all want and expect. Thank you.
Customer
I just bought a set of led tv backlight, after hours I had installed the led strips felt to the floor from the back of my tv, I'm very disappointed about it
Lee F.
Had an issue with my order. Called their number 8 times and kept getting an answering machine. Tired of waiting so I sent an email to the address on their website but have yet to hear back (4 days & counting). Would suggest you buy somewhere else.
Cheryl
One of the bar keeps falling the tape is not very strong.