Barista UndergroundReviews of baristaunderground.com

They up their prices too much.. An 1883 syrup bottle for $22 when I used to get it for 9 at Serious Sips. Way too expensive.

I have ordered twice from barista underground and each time has been a headache. For whatever reason they will send an order broken up into multiple shipments no matter how small it is. I received the first half in 2 days and the second half hasn’t even gotten a shipping label made for it. Fortunately, I haven’t received anything broken, wrong, or expired like some people in these reviews (which is the bare minimum from a company imo) but they have the worst customer service ever. They have the most generic and pitiful response to any questions or complaints “It will be shipped here soon!” GIVE. ME. A. DATE. because their definition of “soon” is a JOKE. I cannot believe companies recommend them as their authorized retailer in my area (like torani and monin do) if I were them I would separate completely from this website. The prices are good but I will be spending the extra $5 on amazon or whatever because it will be worth getting my shipments in 2 days and not 2 weeks.

So far: Dissipointing " My reasons: 1. Tedious website 2. No Telephone Customer Service Contact vector, only email, with it's inherent lack of urgency and back-and-forth, slow pace. 3. Inaccurate website/product descriptions, ultimately leading to disappointment and frustration at the time of receipt.

Prices are acceptable, but it takes them forever to actually ship the item. A week just to creat a label and then another 3-4 days to receive it. I used to receive my deliveries within 2-3 days from them. This company has definitely changed. Can’t even talk to a human being…