Barista Underground is listed under Coffee & Tea.
Barista Underground (baristaunderground.com) has 22 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Lone Tree C.
We order from Barista Underground quite regularly for our coffee shop and couldn't be happier with the service! Products show up in a timely fashion, and on the rare occasion issues do arise (damaged packages, refunds, returns, etc.) the team at BU is always prompt, friendly, and so helpful in getting things sorted out and back on track. Highly recommend!
Joya Colucci L.
It's easy to give five stars when things go perfectly. This time, Barista Underground EARNED five stars when things didn't go quite right. I order from B.U. regularly. This time, I ordered two cases of Torani syrup. They arrived very quickly, which is my usual experience. But this time, one of the cases had damage during shipment and about seven of the bottles were either leaking or were sticky and disgusting from the leakage. Customer service was great and even went above and beyond. Not only did they replace the damaged bottles, they sent me an entire case (12 bottles) as a replacement. I received it the next day! I really appreciate that they cared and that they went above and beyond. Barista Underground has definitely earned my recurring business. Highly recommend.
Roderica W.
I placed an order on Nov 24 of this year 2025!! Have not received no shipping notification or anything about my order. I have reached out and no one has responded!! I’m contacting my bank to get my money back!! It’s ridiculous!!
Sara B.
They up their prices too much.. An 1883 syrup bottle for $22 when I used to get it for 9 at Serious Sips. Way too expensive.
Warrick D. De V.
I just received my first order from Barista Underground, and I’m really happy with it. In my case, everything went smoothly, and I had no issues at all. I get the feeling that the lower rating might be because people are more likely to leave a review when something goes wrong, rather than when they’re satisfied. Just wanted to share a positive experience to help balance things out!
Bill W.
I placed an order on May 7, and the company charged my credit card, but the website still shows the order "Unfulfilled" despite filling out a customer service form, and exchanging 4 emails with Adie Antonio, a customer service representative, who emailed me "i'm sorry for the delay but I have already prioritize your order and have them shipped out the products within the day." the website still shows the order "Unfulfilled."
UR R.
I visited barista Mohali aerocity washroom having false smell and his franchise behaviour is very rood he talk to clients very roodly
Jennifer B.
Our coffee shop has been a customer for nearly a year. Orders take way too long to ship, something isn’t right. Will be taking business elsewhere if this doesn’t improve. Sometimes they don’t ship for five days after they get your order? This makes no sense. They must not have the stock to ship. Not good.
