Robert F.
They lost their vision and no longer follow their own mission statement :(
When this company first started its marketing efforts to the West Coast, primarily in SF, they were amazing. They (Odeko) were very responsive, handled issues immediately and they were my go-to. I am not sure what has happened in the last year or so, but they have been on a decline. I recently placed an order for a product which I have on the menu at my four cafes and I received the wrong product - different flavor tea. I messaged customer service, they apologized and said they were sending the correct product, even confirmed the name. Today, I received the same wrong product and of course, there is no phone number to call. All of the phone numbers I had for the people I was getting support from initially were all disconnected. Lastly, I get a response from an agent that tells me the manufacturer changed the names of the products and it is the same thing. C'mon, at least check into it before you come to me with an excuse. The ingredients and taste are completely different. And going on here, it seems that this experience is not an isolated one. I am disappointed in Odeko and Barista Underground to say the least. I really hyped up this company to all of my networks when I started using them and if they don't get organized and revisit their mission statement, this is going to impact them in the long run.