Bareroots FootwearReviews of bareroots-footwear.com

I purchased a pair of shoes as a Christmas gift. I contacted Bareroots right away to let them know I needed to return the shoes. They send me an email on January 4 saying I could pay to return them or get a credit. I have not been able to reply to their email since it is invalid and I have not been able to call them since their phone number reaches someone’s residence. I question if this is a legitimate company.

DO NOT BUY FROM this company!!! I bought a pair of boots, they came in a tote bag without return/exchange info, they didn’t look like the photo from the online store, and they were not my size and definitely width; they were like a child’s size and I wear a women’s size 10. I tried emailing and calling without any luck on how to return the boots. I bought thru Pay Pal and have now filed a claim dispute with them. I’m also going to reach out to Chase bank. Now that this has happened, I’ve read reviews about this company and they are all the issues I just mentioned with some saying it’s a scam company.

I had 2 separate orders, one I wanted to return part of, the second was the full order of sneakers, for which I couldn’t get past the smell, all of them the fit was/sizing was off, the insoles very hard, not comfortable, packing was horrible. Customer service worse, say they’ll respond in 24hours, I’m still waiting.. I received a response from Bareroots customer service, the options for returns are to return items to China at your cost, which is astronomical, or, take a store credit at 75%. This company has an LLC in USA, and items are shipped to us from a warehouse in Illinois. To me, return to China is unacceptable, a store credit for items that I wouldn’t want, nor would I want to do business from this company ever again, also not an option. The CEO touts a 19% return rate, which speaks to the ridiculous return policy, deterring the customer for acting further. Buyer beware.

Bought a pair of espadrilles. Worn them for about 8 hours in total. My foot is already starting to lean to the outside as the soles are made from rubbish material. No support at all. These shoes are absolute rubbish Chinese made shoes. For $70 in Australia, you get a decent pair of shoes. These shoes are nothing more than the $12 pair from Temu. Not wearable.

When I called customer service I couldn't get service of any kind

No valid contact after sale - no valid phone nor email Bad quality and wrong product shipping My order came with wrong size, and I cannot find them to ask for exchange or return. Emails bouncing back and provided phone saying invalid number

I ordered boots. They took quite a while to arrive but that's ok. Tried them on and they are WAY too small. Can't even put my foot in and forget ever trying to zip them up. Leg portion is made for a stick. Wanted to return but their email doesn't work. No one answers the phone and you can't leave a message. Now I have an expensive pair of useless boots.

I ordered a pair of boots. I tried to email them and it gets kicked back as email is bad. I've tried calling and of course you can't speak to someone. I have tried their contact form and no one responses. When you have a return you need their approval to return yet you can not reach them. I have stopped payment and will never deal with them again. Let's see if this gets their attention