Bareroots FootwearReviews of bareroots-footwear.com

I previously wrote a review giving a poor rating because the product was defective and I was unable to get customer service. Bareroots replied to that review apologized and said to send email. I did but again received no response. Still extremely disappointed in product and service.

Don't buy from this company. Wasting your money. Shoes are total garbage! Horrible customer service! If I could give negative stars I would

I ordered 3 pairs of shoes, 2 of the same in different colors & 1 different pair. I ordered all 3 pairs in the same size but even the 2 pairs of the same model in different colors didn't match size wise. One pair is a good half inch shorter than the other. That means only 1 of the 2 pairs is really wearable. Also, they were described to be leather but they're not. The third pair is so awful I didn't even bother trying them on. They were supposed to be super comfortable sneakers but instead the sole is a rock hard piece of plastic lacking any kind of support. The shoe itself is made of thin fabric that is practically see thru. I basically spent nearly $200 for just 1 pair instead of the three I ordered. Normally I do a lot of research before I order anything from a new to me company but for some reason I didn't this time. That's not a mistake I'll make again. I would strongly advise not to order from this company because you really don't know what you're getting and the company is nearly impossible to control. Last but not least, I'm not spending even more money to send anything back since it has to go to China!

The shoes I received were poor quality and had a strong chemical smell. The company's email initially was unavailable. I finally reached Charlotte at Bareroots and it literally took two weeks to get some type of resolution. They offer other solutions such as discounts 75% off on a different size of shoe instead of a refund. The return process ultimately i accepted a 30% refund. Returning items ultimately includes paying to ship back to China, clearing customs and your credit does not come until they confirm they received the return. Communication responses takes days from this company. Ultimately I am out one hundred dollars. Do not purchase from this company.

I recently purchased a boot for my son, the shoes came with defect and uncomfortable to wear. I emailed the company for return. They emailed back saying I have to pay an expensive shipping to China why don't they offer me a credit and buy another product. I said no, I just want to return then they said they will only give back 30% of my cost. I have provided the default of the shoes and explained the reason, they just stopped responding. This website is a total scam. Do not buy!

SCAM!!!!!!!!!!! They responded by asking me to email. I have done this and finally contacted the BBB. With no help from BBB because no response was made to them either. BEWARE!!!!!!!!!!!!!!!!!

I would never recommend anyone to make a purchase from this company. I received a pair of shoes that I wanted to return and was never contacted after repeated attempts to reach BareRoots to return them. Lousy craftsmanship and lousy customer service. The phone number is not even valid! I would rate them 0 stars if that was an option. Beware of this company.

There is no customer support. This is a virtual shell company. This company just takes orders as they come in and ordered from China. The shoes came direct from a wholesaler in China after about a month. I need to exchange a size but their phone goes to a voicemail that just says to email them and hangs up. EMail gets bounce backs. Online form to contact gets no response. Basically a virtual company with no real support.