Bareroots FootwearReviews of bareroots-footwear.com

Response from Bareroots FootwearSep 22, 2025

Hello Nic, Thank you for sharing your feedback. We are truly sorry to hear about your experience and the issues you've encountered with the boots. We noticed that you're using an alias in your Trustpilot review, and as a result, we’re unable to locate your previous communications with us. We want to ensure that we address your concerns promptly and resolve this matter for you. To assist you further, please reach out to us directly at [email protected]. Kindly include “Trustpilot Review” in the subject line so we can prioritize your request and provide a resolution as quickly as possible. We sincerely apologize for any inconvenience this may have caused, and we are committed to resolving this to your satisfaction. We look forward to hearing from you and assisting you further. Regards, Bareroots Footwear

Response from Bareroots FootwearSep 22, 2025

Hello Ronie, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us hasn’t met your expectations. We take pride in our reputation, and as Trustpilot is a reputable platform, we cannot manipulate or fake reviews. We always strive to offer transparent and honest solutions to our customers. We understand that your issue stemmed from a sizing concern, and as part of our policy, we offered you a free replacement or exchange to address this. Since we aim to resolve our customers' concerns, we also offered a 30% partial refund as a way to remedy the situation. However, we do understand that this wasn't the solution you were hoping for, which is why we went ahead and issued you a full refund without requiring the product to be returned, and you were able to keep the shoes as a gift. Our primary goal is to ensure your satisfaction, and we believe this gesture shows our commitment to that. Throughout our communications, we made every effort to be courteous and helpful, as we always aim to provide a positive experience to our customers. We truly value all our customers' feedback, and we appreciate your understanding as we continue to improve our services for everyone. Bareroots Footwear

Response from Bareroots FootwearSep 16, 2025

Hi there, We’re truly sorry to hear about your experience, and we understand how frustrating it must have been for you. That’s certainly not the smooth process we want our customers to go through. Please reach out to us directly at [email protected] with the subject line “trustpilot review” along with your order details. Our customer support team (available during business hours and responding within 24 hours) will carefully review your case and provide the best possible assistance to resolve this for you. Thank you for giving us the chance to make things right. — Bareroots Footwear Contact: [email protected]

Response from Bareroots FootwearSep 14, 2025

Dear Sarah, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our product did not meet your expectations. Upon reviewing our records, it shows that a full refund has already been issued for your order. If you need any further assistance or have additional concerns, please don’t hesitate to reach out to us directly at [email protected] . We’re here to help and ensure that everything is resolved to your satisfaction. We appreciate your patience and look forward to assisting you further. Best regards, The Bareroots Team

Response from Bareroots FootwearSep 14, 2025

Dear Kim, Thank you for reaching out, and we sincerely apologize for the delay in receiving tracking information for your order. We understand how frustrating it can be to not have visibility on your shipment, and we're here to help resolve this for you as quickly as possible. Could you kindly email us at [email protected] with your order details? This will allow us to check the status of your shipment and provide you with an update on its current location. We're committed to ensuring your satisfaction and will make this right for you. We truly appreciate your patience and look forward to assisting you further. Best regards, The Bareroots Team

Response from Bareroots FootwearSep 12, 2025

Hi Ashley, Thank you for your feedback, and we genuinely apologize for the inconvenience this has caused. We completely understand your frustration, and we're here to help. To assist you further, please email our Customer Support team at [email protected]. Make sure you're reaching out to the correct email address, and our team will be happy to investigate the matter and provide support during our business hours. If necessary, we can also offer a replacement to resolve the issue. We truly appreciate your patience, and we're committed to making this right for you. Best, Bareroots Footwear

Response from Bareroots FootwearSep 9, 2025

Hi Izzy, Thank you for sharing your feedback. We're truly sorry to hear about your negative experience with our orthopedic sandals, and we completely understand your frustration. We always strive to provide quality products that match the expectations of our customers, and it’s clear that we missed the mark in your case. Regarding the size issue, we apologize for any confusion caused by the different sizing system. We do provide a size guide to help with the conversion, but we understand how important it is for sizing to be accurate, and we’re reviewing this to make sure it’s as clear as possible. We’re also sorry that you were dissatisfied with the quality of the second pair. We take product quality very seriously and would never intentionally offer inferior items. If the product you received did not meet the standard you expected, we would have been happy to assist you with a return or exchange, despite the store credit usage. We appreciate you reaching out to us, and we’d love to resolve this issue. Please don’t hesitate to email us directly at [email protected] with "Trustpilot Review" in the subject line. We are committed to making this right and would be happy to assist you further. Thank you for your feedback, and we hope to have the opportunity to restore your confidence in our brand. Best regards, BareRoots

Response from Bareroots FootwearSep 9, 2025

Hi Nicky, Thank you for sharing your feedback. We're genuinely sorry to hear that the orthopedic shoes you received did not meet your expectations. We understand how frustrating it can be when a product doesn't fit as expected, and we deeply regret that you had this experience. We take product quality very seriously, and we sincerely apologize if the shoes did not live up to the standards promised in our product descriptions. We understand the importance of fit, especially with orthopedic footwear, and we are reviewing this issue to prevent similar situations in the future. Regarding the return process, we apologize for any inconvenience caused. Our return policy is designed to ensure a smooth resolution, and if the product is indeed faulty or not as advertised, we always aim to make things right. We’ll be happy to assist you further if you'd like to proceed with the return. Please reach out to us at [email protected] with "Trustpilot Review" in the subject line, and we will work quickly to resolve your concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience. Best regards, BareRoots